Housekeeping Supervisor

Responsibilities

• Approach all encounters with guests and team members in a friendly, service‑oriented manner.
• Maintain a professional, warm, and friendly working relationship and promote open lines of communication with managers, team members and other departments.
• Use proper two‑way radio and/or cell phone etiquette when communicating with other team members.
• Ensure all housekeeping carts are stocked with proper supplies.
• Ensure equipment is distributed to Room Attendants & Public Space Attendants and maintained in proper operating order.
• Ensure supply closets are stocked.
• Follow up on Room Attendant assignments daily.
• Inspect and update status of all guest rooms and areas assigned.
• Update status of ready rooms in the property management system as soon as they become available.
• Turn in discrepancies with front desk daily before the end of shift.
• Turn in maintenance requests daily.
• Participate in cleaning all public restrooms, offices & classrooms throughout the property, removing trash, vacuuming and dusting as necessary.
• Participate in general cleaning tasks.
• Inspect and update status of all areas assigned.
• Follow up on housekeeping assignments daily.
• Train and follow up on Public Space Attendants.
• Maintain cleanliness and orderly conduct on floors.
• Provide visibility and assistance to guests and team members.
• Assist in cost control and payroll.
• Assist in maintaining supply inventories.
• Recommend changes in operating procedures of the department.
• Perform Lost & Found duties according to hotel standards.
• Communicate effectively with the Executive Housekeeper about activity progress and issues.

Requirements

• Minimum high school diploma.
• At least one year of job‑related experience; previous hotel/resort experience a plus.
• Ability to read, write and speak English; bilingual skills a plus but not required.
• Ability to abide by company appearance standards and wear the designated uniform.
• Commitment to exceeding service standards.
• Demonstrated ability to work collaboratively and communicate effectively with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds at all organizational levels.
• Availability to work a variable schedule, including days, nights, holidays, and weekends as hotel demands require.
• Employment eligibility in the United States.
• Physical ability to sit, stand, walk, bend and use hands; work the majority of shift on feet; lift and transport up to 25 lb; bend, stoop, crouch; frequently talk or hear.
• Ability to perform the essential functions of the position; reasonable accommodations will be provided if needed.

This position is at‑will; employees may be asked to perform additional duties as directed by authorized personnel.

Benefits

• American Airlines Credit Union membership eligibility
• Fitness Center membership eligibility
• Discounted hotel rooms at MCR hotels
• Employee Assistance Program
• Weekly paydays
• Comprehensive health benefits after 30 days
• Dental insurance
• Vision insurance
• Health insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Disability insurance
• Life insurance
• Paid time off benefits after 90 days
• Paid personal days
• Paid sick days
• Paid holidays
• Retirement savings plans after 6 months (401(k) with match, Roth 401(k))
• Hotel discounts
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision insurance available after 30 days for full‑time team members

Company Overview

MCR is the third‑largest hotel owner‑operator in the United States. Founded in 2006, the company has offices in New York City, Dallas, Chicago, and Richmond, Virginia, and manages a $5.0 billion portfolio of 148 premium‑branded hotels with more than 22,000 guestrooms across 37 states and 106 cities. MCR employs over 7,000 team members and operates hotels under nine Marriott brands, eight Hilton brands, and a number of independent properties. Recognitions include Fast Company’s 10 Most Innovative Travel Companies of 2020, three Marriott Partnership Circle Awards, the Hilton Legacy Award for Top Performer, and multiple architecture and development awards for the TWA Hotel at New York’s JFK Airport.