Housekeeping Supervisor

About the role

Lone Mountain Ranch is a historic 148-acre property near Yellowstone National Park in Big Sky, Montana, renowned for authentic Western hospitality, exceptional dining, and unforgettable guest experiences. The Housekeeping Supervisor is a working supervisor who ensures guest cabins and public spaces consistently meet the Ranch’s standards for cleanliness, presentation, and readiness. This role blends daily housekeeping duties with team leadership, inspections, and operational support, stepping into a lead capacity during turndown and when the Housekeeping Manager is absent.

Responsibilities

• Perform housekeeping duties, including cleaning and preparing guest cabins and completing turndown service.
• Conduct thorough inspections of guest cabins and assigned areas to ensure cleanliness, presentation, amenities, and readiness meet Ranch standards.
• Identify work needing additional attention, communicate expectations clearly, and follow through to ensure corrections are completed.
• Lead Housekeeping operations during turndown and serve as the on-duty department leader when the Housekeeping Manager is not present.
• Coordinate daily assignments and adjust priorities based on occupancy, staffing, arrivals, departures, and guest needs.
• Provide Room Attendants with clear direction, feedback, training, and support.
• Help onboard and train new team members in cleaning procedures, service expectations, and department standards.
• Coordinate with Front Desk, Maintenance, and other departments regarding room status, guest requests, maintenance needs, and operational changes.
• Maintain accurate inspection checklists and required documentation.
• Ensure housekeeping supplies, carts, equipment, and storage areas remain clean, organized, and properly stocked.
• Follow and reinforce Ranch safety procedures, housekeeping standards, and established operating practices.
• Contribute to a positive, respectful, and collaborative team environment.

Who Thrives Here

Ideal candidates are hands-on leaders who notice small details, take pride in high standards, and communicate respectfully while addressing issues. You should be organized enough to manage shifting priorities, confident providing direction, and willing to step in wherever needed to support the team and guest experience.

Requirements

• Previous housekeeping or hospitality experience.
• Supervisory, lead, or team-training experience preferred.
• Strong attention to detail and commitment to high cleanliness and presentation standards.
• Ability to provide clear, respectful, and constructive feedback.
• Strong communication, organization, and time-management skills.
• Ability to prioritize and adapt in a fast-paced hospitality environment.
• Confidence providing day-to-day direction and making appropriate operational decisions when leading the department.
• Professional, approachable demeanor and collaborative working style.
• Ability to work a flexible schedule that may include mornings, evenings, weekends, and holidays.
• Valid U.S. driver’s license.
• CPR and First Aid certification, or willingness to obtain certification as required.