Housekeeping Supervisor

About the role

We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton, rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

Responsibilities

• Prepare inspection report with the status of all guest rooms at the beginning of the shift. This includes all guest requests, out of order rooms, and show rooms for the day.
• Inspect all guest check-out rooms for cleanliness, appropriate guest amenities, and the correct working condition of room equipment.
• Report any substandard conditions or damage of the guest room to the Housekeeping department.
• Evaluate room cleaners on their job performance according to the hotel standards. When necessary, take appropriate action (retraining, etc.) to ensure they are performing at a high quality level.
• Notify Front Desk of all vacant and clean rooms, completion of guest requests, and room status discrepancies.
• Answer the department telephone using friendly telephone etiquette.
• Help guests with special requests, information, and status of Lost & Found items.
• Check the hotel's PMS computer for information concerning room status and to enter updated room status.
• Collect, log, and secure all lost and found items in a locked cabinet, room cleaners' assignment sheets, secure floor keys and office, lock office door.
• Confirm the work schedule for the following day with room cleaners.
• Complete a written report of all room statuses for the Front Desk.
• File all daily reports in the file cabinet.

Requirements

• A High School Diploma is preferred.
• One year of experience in customer service or similar role.
• Housekeeping supervisory or related job experience is preferred.
• A flexible schedule, able to work mornings, nights, holidays and weekends when needed.

Qualifications

• Diversity and inclusion are valued here. We encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience.
• We welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientations, gender identities and genders.

Skills

• Customer service skills.
• Attention to detail.
• Problem-solving skills.
• Communication skills.
• Time management.

Benefits

• Flexible schedule.
• Opportunities for growth and development.
• Work-life balance.
• Comprehensive benefits package.

Pay

Compensation is commensurate with experience.

Schedule

Hours are flexible and may vary based on shifts and responsibilities.