Housekeeping Supervisor

Key Responsibilities

• Oversee daily housekeeping operations, ensuring all guest rooms, public areas, and back-of-house spaces meet brand standards at all times
• Inspect rooms daily, ensuring all standards are met before releasing rooms for sale
• Maintain proper par levels of guest room supplies, amenities, and guest-request items
• Provide direct oversight to Room Attendants, House Attendants, and Public Area Attendants
• Train, coach, and mentor team members to uphold cleanliness, safety, and service standards
• Conduct daily briefings and attend departmental meetings
• Maintain a friendly, courteous, and service-focused demeanor while interacting with guests and colleagues
• Communicate effectively with other departments to support seamless operations and exceptional guest experiences

Additional Responsibilities

• Handle guest complaints related to housekeeping promptly, professionally, and with a sense of urgency
• Coordinate and follow up on work orders to ensure timely completion
• Advise the Executive Housekeeper on room conditions, maintenance needs, and overall property cleanliness
• Ensure sufficient supplies are available on guest floors and in public areas

Qualifications

• 1-2 years of hotel experience
• Hotel experience required in housekeeping
• Experience with hotel operations software programs
• Skillful in project planning/tasks and able to prioritize projects/tasks
• Highly organized and efficient, pro-active and results driven, and ability to adapt and demonstrate flexibility
• Leads by example and with integrity
• Excellent communicator and team motivator
• Business-like, socially engaged, passionate, expressive demonstrating a positive attitude

Availability

The hotel operates 7 days a week, 24 hours a day. Schedules must accommodate fluctuating business demands.