Housekeeping Supervisor

Responsibilities

• Provides leadership, mentorship, and coaching while supervising a cross functional, and culturally diverse team.
• Motivates and provides incentives in the effort to ensure a high quality patient, staff, and visitor's hospital experience.
• Supervises staff to ensure compliance with all departmental and organizational policies.
• Supervises the staff workflow and completion of tasks in the following areas: Occupied Patient Room cleaning, Discharged Patient Room Cleaning, Nursing and Non-Nursing areas, Work Request Orders, Public and Private Restrooms, Public and Private Lounge Areas, Linen Services, Trash and Hazardous Waste Disposal, Floor Care, and Special Projects.
• Serves as liaison and first point of contact for all internal and external issues related to Environmental Services operations and services provided to patient, staff, and visitors.
• In performance of all duties, must promote and support all programs, initiatives, the Mission, Vision, Values, and Code of Conduct of the organization.

Requirements

• Provides leadership and motivation throughout the shift for staff assigned to specific job duties.
• Interviews, hires, coaches, mentors, and disciplines staff.
• Orients, trains, and completes staff competencies.
• Completes new hire and annual staff performance evaluations.
• Provides individual and team directions.
• Coaches’ team for success through pre-service huddles, in-services, individual rounding, and techniques to better communicate, collaborate, and organize workload activities to support a safe environment for patient, staff, and visitors.
• Develops a team environment that supports staff empowerment, independence and autonomy.
• Evaluates staff performance individually and as a team.
• Recognizes and celebrates individual and team achievements.
• Mediates, negotiates, and resolves staff conflicts.
• Performs daily inspections for patient room cleaning.
• Conducts patient, nursing, staff, and customer rounding to assist in setting and meeting customer expectations.
• Verifies and requests staff have the tools to complete their assignments.
• Daily per shift, tours facility to meet safety, cleanliness, and décor standards.
• Ensures prompt responses to service requests.
• Ensures staff training and compliance with Red Rules, Health Stream Courses, Infectious Control, OSHA, DNV, Department of Health, and State/Federal regulations.
• Supervises to ensure compliance with linen, trash, and hazardous waste protocols.
• Understands, trains, and coaches staff in floor care standards.
• Ensures floor care equipment operation, maintenance, and storage meet department standards.
• Ensures department security protocols are met daily for supply room, linen room, laundry room, pagers, spectra phones, and equipment rooms.
• Allocates resources; supplies, labor, and services to meet and be in-line with fiscal departmental budgetary guidelines, weekly, monthly, and annually.
• Budget variances are monitored and corrected.
• Prepares draft budget requests and collaborates in the development and submission of FY Operating and Capital Budgets for the Environmental Services department.
• Documents all accurate staff actions, competencies, inspection reports, rounding reports, in-services, work sheets, and staff schedules, to file within appropriate time frames.
• Performs other duties as assigned.

Qualifications

• High School Diploma or GED
• Preferred: 2 years supervisory experience
• Required: 3 years in EVS (Environmental Services)
• Preferred: 4 years experience in Healthcare Management/Leadership role