Housekeeping Supervisor

About the role

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. 82 White Owl Lane Cashiers, NC 28717 The primary goal of this position is to provide leadership on a daily basis and to lead the team some nights after Managers have departed. Maintain a positive attitude around all team members, setting the mood for that shift. To inspect make-ups, turn-downs, and cleaned rooms to make sure that the standards have been met.

Responsibilities

• Run the day-to-day reports for the team and be able to clarify reports, as needed
• Hold lineups with your team covering the # of guest rooms currently occupied, # of arrival rooms, and departure rooms, # of turnovers, make-ups, and check in’s / turnovers
• Coordinate in-room guest requests
• Review groups currently in house and their agenda to ensure all needs are met
• Inspecting common areas on a daily basis
• Oversee completion of all room make-ups, turnovers, and turndowns perform final inspections after rooms have been cleaned
• Load stocker cart with daily supplies such as sheets, towels, toilet paper, amenities, glasses, coffee cups, hangers
• Assist in cleaning check out, stay-over, or turndown rooms as necessary to assist the team
• Assist with quarterly inventories as necessary
• Write and disseminate all Mid-Year and End of Year reviews to all team members
• Working all holidays and weekends as scheduled
• Must Comply With All Company Policies And Procedures.
• To perform the essential functions of this position regular and consistent attendance is required.
• Must be able to work well with other Team Members, Managers, and interact with our guests.
• Follow up on team member status of rooms/ assignments
• Guide housekeepers to maintain 5-star standards for all rooms
• Be a positive motivator to the team
• Coach and counsel team members as necessary, including written documentation if applicable
• Complete 45-day reviews for all new hires as well as mid, and end-of-year reviews, as needed
• Ensure Housekeepers understand their room assignments, and rooms are completed promptly
• Ensure efficiency by coordinating housekeeper's schedules based on needs
• Work closely with the front desk on arrivals and changes
• Basic understanding of labor numbers