Housekeeping Supervisor

About the role

The Housekeeping Supervisor at Great Wolf Lodge is a leadership role responsible for ensuring the cleanliness, quality, and timeliness of guest experiences. They lead and mentor staff, manage schedules, and oversee the cleaning of guest rooms.

Responsibilities

• Leads and mentors housekeeping staff to meet or exceed cleanliness standards and operational efficiencies.
• Ensures timely turnover of all vacant and clean rooms; verifies stayovers, reports early checkouts, and communicates issues and discrepancies with front office.
• Provides coaching, encouragement, and recognition to staff members.
• Understands and champions Great Wolf policies and procedures, collaborating with leadership in performance management.
• Schedules staff, manages labor, and forecasts needs.
• Develops and executes training programs for new hires and ongoing training for staff.
• Creates and schedules daily assignments and projects, optimizing staff for lodge cleanliness and performance.
• Conducts daily stand-up meetings with room attendants and house attendants, prioritizing the day and facilitating feedback.
• Escalates pack feedback to leadership.
• Inspects guest rooms for cleanliness, damage, supply levels, maintenance issues, and temperature control; reviews results with room attendants; coaches and drives performance improvement.
• Ensures linen storage rooms, trash rooms, and housekeeping carts are clean, organized, and properly inventoried for the next day's activities; promotes safety standards.
• Supervises staff and areas to ensure compliance with resort standards, managing time and attendance.
• Participates in recruitment and selection processes for the housekeeping department.
• Assists with regular team meetings and engagement activities for pack members.
• Schedules deep cleans and carpet care based on a bi-yearly schedule and guest comments.

Qualifications & Skills

• High School diploma or equivalent experience
• Minimum of 1 year experience in a Rooms Division supervisor or similar supervisor position
• Prior hospitality or housekeeping experience or equivalent formal education
• Experience with Microsoft Office and general software systems; proficiency in Excel, Word, and Outlook
• Experience with HotSos or similar system
• Bilingual, English and Spanish
• Time management skills in a fast-paced environment

Desired Qualifications & Traits

• Bachelor's degree
• Previous housekeeping experience, preferably in large family resort or hotel
• Experience with Opera or similar system
• Time management skills in a fast-paced environment

Physical Requirements

• Ability to lift 30lbs
• Ability to stand/walk for long periods
• Ability to bend, stretch, and twist
• Capable of tolerating exposure to chemicals