Housekeeping Supervisor

About the Role

The Housekeeping Supervisor oversees the environmental operation directly responsible for promoting a clean and efficient process for the assigned account. Acts as a direct liaison between the client and staff.

Responsibilities

• Directly responsible to ensure the client's requests are assigned to personnel and completed in a timely manner daily.
• Supervises work activities of cleaning personnel to ensure a clean environment.
• Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.
• Handles various cleaning solvents, chemicals, etc., and complies with all regulations such as OSHA, EPA, and State Health Department.
• Plans work schedules for major tasks.
• Inventories stock to ensure adequate supplies; issues supplies and equipment to workers.
• Investigates complaints regarding housekeeping service and equipment and takes corrective action.
• Conducts in-service training of assigned employees to explain company policies, housekeeping work procedures, and to demonstrate use and maintenance of equipment.
• Attends training seminars to perfect housekeeping techniques and procedures and enhance supervisory skills.
• Records data concerning work assignments, personnel actions, and timecards, and prepares periodic reports.
• Attends periodic staff meetings with other department heads to discuss company policies and patrons' complaints, and makes recommendations to improve service and ensure more efficient operation.
• Performs additional duties as assigned.

Requirements

• Minimum of 2 years previous supervisory experience.
• Bilingual in English and Spanish, or Creole.
• Valid Florida Driver’s license.

Skills & Abilities

• Basic reading, writing, and arithmetic skills.
• Knowledge of telephone protocol.
• Professional verbal and written communication skills.
• Ability to use a smartphone and send email communications.
• Ability to develop field procedures.
• Ability to prepare and maintain effective working relationships with other employees and the general public.

Physical Demands

• Requires good physical and mental health.
• Must be able to lift, carry, walk, sit, push, pull, and work a flexible schedule.
• Must be able to move continuously during work hours.
• Must be able to lift and/or carry 30 to 45 pounds.

Supervision

General supervision is received from an account manager who confers on difficult problems and reviews completed work for quality of professional results. Tasks are usually performed under little direct supervision, allowing the use of independent judgment.

Must supervise housekeepers and floor technicians.