Housekeeping Supervisor

NATURE OF WORK

The supervisor oversees the environmental operation directly responsible for promoting a clean and efficient process for the assigned account. Acts as a direct liaison between the client and staff.

EXAMPLES OF ESSENTIAL DUTIES

• Directly responsible to ensure the clients requests are assigned to personnel and completed in a timely manner daily
• Supervises work activities of cleaning personnel to ensure a clean environment
• Assigns workers their duties, and inspects work for conformance to prescribed standards of cleanliness
• Must handle various cleaning solvents, chemicals, etc. Must comply with all regulations such as OSHA, EPA, State Health Department, etc.
• Plans work schedule for major tasks
• Inventories stock to ensure adequate supplies
• Issues supplies and equipment to workers
• Investigates complaints regarding housekeeping service and equipment and takes corrective action
• Counsels employees on housekeeping work procedures and demonstrates use and maintenance of equipment
• Attends training seminars to perfect housekeeping techniques and procedures and enhance supervisory skills
• Records data concerning work assignments, personnel actions, and timecards, and prepares periodic reports
• Attends periodic staff meetings with other department heads to discuss company policies and patrons' complaints, and to make recommendations to improve service and ensure more efficient operation
• Performs additional duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES

• Basic reading, writing, and arithmetic skills required
• Knowledge of telephone protocol
• Duties require professional verbal and written communication skills
• Use of smart phone
• Ability to send email communications
• Ability to develop field procedures
• Ability to prepare and maintain effective working relationships with other employees and the general public

MINIMUM REQUIREMENTS

• Minimum of at least 2 years previous supervisory experience
• Bi-lingual in English and Spanish, or Creole
• Valid Florida Driver’s license

PHYSICAL DEMANDS

• This position demands good physical and mental health
• The housekeeper supervisor will be required to lift, carry, walk, sit, push, pull and work a flexible schedule
• Must be able to move continuously during work hours
• Must be able to lift and/or carry 30 to 45 pounds

SUPERVISION RECEIVED

• General supervision is received from an account manager who confers on difficult problems and reviews completed work for quality of professional results
• Tasks are usually performed under little direct supervision allowing use of independent judgment

SUPERVISION EXERCISED

• Must supervise housekeepers and floor technicians

FLSA STATUS

Non-Exempt

EEO CLASSIFICATION

Service Workers