Housekeeping Supervisor

About the Role

The Housekeeping Supervisor oversees the environmental operation, ensuring a clean and efficient process for the assigned account. This role acts as a direct liaison between the client and staff.

Responsibilities

• Ensure client requests are assigned to personnel and completed in a timely manner daily.
• Supervise work activities of cleaning personnel to maintain a clean environment.
• Assign workers their duties and inspect work for conformance to prescribed standards of cleanliness.
• Handle various cleaning solvents, chemicals, and comply with regulations such as OSHA, EPA, and State Health Department.
• Plan work schedules for major tasks.
• Inventory stock to ensure adequate supplies; issue supplies and equipment to workers.
• Investigate complaints regarding housekeeping service and equipment, and take corrective action.
• Conduct in-service training of assigned employees to explain company policies, housekeeping work procedures, and demonstrate use and maintenance of equipment.
• Attend training seminars to improve housekeeping techniques and supervisory skills.
• Record data concerning work assignments, personnel actions, and timecards; prepare periodic reports.
• Attend periodic staff meetings with other department heads to discuss company policies, patrons' complaints, and make recommendations to improve service and efficiency.
• Perform additional duties as assigned.

Requirements

• Minimum of 2 years of previous supervisory experience.
• Bilingual in English and Spanish, or Creole.
• Valid Florida Driver’s license.

Skills & Abilities

• Basic reading, writing, and arithmetic skills.
• Knowledge of telephone protocol and professional verbal/written communication skills.
• Ability to use a smartphone and send email communications.
• Ability to develop field procedures and maintain effective working relationships with employees and the public.

Physical Demands

• Requires good physical and mental health.
• Must be able to lift, carry, walk, sit, push, pull, and work a flexible schedule.
• Must be able to move continuously during work hours.
• Must be able to lift and/or carry 30 to 45 pounds.

Supervision

General supervision is received from an account manager, with tasks performed under little direct supervision, allowing for independent judgment. Supervises housekeepers and floor technicians.