Housekeeping Supervisor

JOB SUMMARY

Performs routine duties in cleaning and servicing guest rooms and public areas. Trains and supervises all Room Attendants to promote a positive image of the property to guests and must be able to address guest requests and problems. Works with management to keep a correct inventory of clean/ready and dirty rooms. Provides communication to Maintenance of any required repairs to rooms as well as semi-annual deep clean and preventative maintenance. Establishes and keeps inventory of cleaning supplies, linens/terry, and guest amenities. Maintains and shows a customer focus with all guests, addresses questions, resolves complaints, helps the hotel keep an extremely high customer satisfaction rating.

JOB DUTIES

• Maintain the hotel’s rooms and building to ensure a safe and clean experience for hotel guests, associates, and visitors.
• Set up a housekeeping cart with supplies.
• Maintains carts and storerooms in a clean and orderly fashion to enhance efficiency and ease of cleaning rooms.
• Clean and wipe down doors, walls, closets, and fixtures in rooms, public areas, and hallways.
• Washes shower walls and tub, cleans toilets and bathroom walls.
• Wipes exposed pipes, cleans mirrors, sinks, and floors to have clean and sanitary guest and public restrooms.
• Replace towels, soaps, and all other room amenities and restock ligature that has been removed by earlier guests, or is soiled or torn, to ensure adequate supply for arriving guests.
• Washes all hard floor areas by hand to remove dirt and soiled areas.
• Dusts and polishes all furniture, fixtures, and wall hangings.
• Strips beds off all linens, and remakes with fresh linens.
• Checks the closet for cleanliness, wiping door, handle and overhead shelves and restocks the guest room supplies.
• Vacuums rooms, public areas, and hallways.
• Inspects door and window locks to ensure they are in working order and at once alerts management to an unsecure or unsafe situation for the safety of guests and employees.
• Checks lights and remotes to ensure all are in working order.
• Maintains a friendly, cheerful, and courteous demeanor always. Immediately reports any safety issues to management to be addressed.
• Establishes and keeps inventory for cleaning supplies, linens/terry, and guest amenities.
• Oversees scheduling based on occupancy needs.
• Supervises cleaning staff, inspects rooms and provides feedback and training opportunities.
• Checks rooms and common areas, including stairways and lounge areas for cleanliness.
• Oversees laundry operations and linen/terry processing.
• Maintains par levels of linen and terry for guest rooms.
• Works with the hotel manager to provide annual reviews and recommendations for team members.
• Ensures compliance with safety and sanitation policies in all areas.
• Other duties as assigned.

QUALIFICATIONS

• Basic knowledge of general cleaning principles, use of cleaning products, operation of standard cleaning equipment.
• Basic knowledge of laundry operations, processing, and par standards.
• Ability to scrub and scour surfaces, extending arms over head, bending, and stooping to perform cleaning tasks.
• Ability to push and/or pull equipment weighing up to 50 pounds.
• Works to communicate effectively with guests and associates.
• Ability to work a flexible schedule, including weekends and holidays.
• The ability to positively manage team members and keep a team spirit.
• Basic inventory management, buying methods.
• Scheduling of labor to occupancy and semiannual deep cleaning.
• Flexibility to work various shifts, including evenings and weekends.
• Maintain basic records for labor, inventory and purchasing.

KNOWLEDGE AND SKILLS

• Adheres to federal, state, and local laws and regulations regarding fair housing guidelines, and employment related laws and regulations.
• Performs duties in all aspects of hotel operations whenever needed, write, and correspond with outside business.
• Ability to utilize the property management system technology, requires the ability to work through all reporting perform audits as needed.
• Ability to organize multiple priorities to ensure that daily operations are performed at peak efficiency.
• Actively reviews and monitors the social media websites to ensure timely and appropriate responses to postings, reviews, and comments.
• Possess excellent organizational and team management skills.

PHYSICAL REQUIREMENTS

• This position requires the ability to stand and walk or sit alternatively depending on the specific needs of the day.
• Occasional need to bend/stoop/squat, climb stairs, push, or pull, and reach above shoulder (cleaning up litter, open doors, pick up and move items).
• Ability to lift/move/push/pull up to 50 lbs. on occasion, frequent need to lift/push/pull up to 50 lbs.

EQUAL OPPORTUNITY EMPLOYER

Elevated Property Services, a division of SWG Holdings LLC, follows consistent and fair practices to ensure all Elevated Property Services and SWG Holdings LLC employees and potential employees have an equal opportunity for employment and advancement based on merit, and are not discriminated against because of race, color, religion, national origin, age, sex, veteran status, pregnancy, childbirth, pregnancy-related conditions, disability, gender, gender identity, sexual orientation, or on any other legally protected basis.