Housekeeping Supervisor

Key Duties & Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge at all times of:
• Verify room status on A.M. report; report discrepant rooms; prioritize and update status of check-out rooms.
• Ensure that assigned staff have reported to work; document any late or absent employees.
• Cook directly contact Room Attendant and relay any deficiencies to be corrected.
• Update room status after approving cleanliness and condition in accordance with departmental standards.
• Check vacant rooms, verify status and update status of discrepant rooms throughout the shift.
• Check DND rooms and verify status.
• Mark dirty sheets of randomly selected assigned rooms and follow up to ensure Room Attendant's have changed bed sheets.
• Counsel Room Attendants on any discrepancies.
• Inspect public areas/bathrooms, fitness center, pool area, offices and service areas after being cleaned by Floor/Lobby Attendants, using designated checklists.
• Directly contact respective personnel and relay any deficiencies to be corrected.
• Complete work orders for maintenance repairs and submit to Housekeeping Clerk.
• Contact Engineering directly for urgent repairs.
• Conduct training of staff as assigned.
• Provide feedback on staff performance to manager.
• Report disciplinary problems to manager and participate in the counseling of employees.

Education And Experience

• A High School Graduate or General Education Degree (GED).
• Six months to one year related supervisory experience.

Benefits

• Benefits Medical/Vision/Dental
• 401k Savings Plan
• Competitive PTO
• Educational Assistance
• Travel Discounts

Overview

The Housekeeping Supervisor directly supervises and coordinates work activities of the Housekeeping staff in hotel.

Company Information

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.