Housekeeping Supervisor

Qualifications

• 2+ years experience on Hospitality Team, preferred 30+ hours/week
• Full vaccination for COVID-19
• Above expectations performance on Quarterly Reviews
• Expertise with cleaning machinery
• Business proficiency in English
• 100% reliable OSHA 10 Certified
• Keen eye and attention to detail
• Ability to oversee special projects & assist Housekeeping Manager on day-to-day operations
• Prior management experience, preferred
• Strong Microsoft Office Suite experience, preferred
• Experience using Paycom or other payroll systems, preferred

Role & Responsibilities

• Ensure that the club and exercise equipment are clean and well maintained while providing excellent customer service to all members and guests
• Operate and have full understanding of various chemicals and personal protective equipment
• Assist in event and party set-up and break-down; including setting up tables, chairs and events equipment
• Notify Housekeeping and Operations Managers when any rooms or equipment need immediate attention
• Follows safety standards and practices at all times
• Operates cleaning machinery for deep cleaning floors (tenant machine, doodle scrubber, carpet extractor, etc.)
• Assists in onboarding and integrating new housekeeping hires by training them on SOPs, equipment, and continues to develop them and provide resources to them to be successful
• Engages and builds relationships with members with exceptional customer service
• Affixes daily maintenance of venue, including changing light bulbs, replacing damaged basketball nets, snaking a drain, fixing small equipment, replacing or repairing locker doors, etc.
• Expert in and executes sense of urgency for emergency protocols (leaks, fire safety, etc.)
• Strong facility knowledge and displays problem solving skills by troubleshooting issues in the moment (tripped electrical breaker, error code on boiler, thermostat in alarm, elevator shut down etc.)
• Works with Housekeeping Manager to schedule special projects such as deep cleaning of floors, carpets, turf, windows, fitness equipment, etc. and distributes tasks fairly to teammates
• Oversees and assists in completion of preventative maintenance and special projects assigned by Housekeeping and Operations Managers
• Maintains clear and efficient communication with Management staff and other departments within facility
• Keeps track of inventory for cleaning, locker room, and linen supplies. Reports weekly what stock needs to be replenished and ordered by Housekeeping Manager
• Investigates and makes quick repairs on cleaning equipment if capable, notifying Operations Manager when equipment needs repair or further inspection
• Provides support to Housekeeping Manager with training and coaching staff, diffuses conflict or issues that arise, payroll, and finds coverage when sick calls are made
• Leads shift by ensuring staff has arrived on time and adjusts assigned sections if necessary
• Works with laundry room at Pier 59 to ensure towels are always stocked and in circulation on a timely manner [Chelsea Only]
• Reviews daily job performance of staff and gives on-the-spot feedback and training when necessary
• Rewards and recognizes employees on-the-spot when exceeding expectations
• Works with Housekeeping and Operations Managers to ensure inventory management and payroll costs is consistent and in line with financial budgets for each quarter
• Swiftly rectifies member or staff complaints around cleanliness, staff behavior, and facility repairs that arise
• Secondary Responsibilities: Complete housekeeping tasks such as cleaning widows, dusting, mopping, sweeping, garbage removal, polish stainless steel, etc.
• Ensure clean folded towels are available at all times around the facility and in locker rooms
• Maintain a clean locker room including showers, toilets, sinks, steam room, sauna, lockers, and vanity areas
• Regularly stock housekeeping supplies and help keep well organized storage areas
• Ensure that the sidewalk entrance, stairwells, elevators, and lobby are presentable at all times