Housekeeping Supervisor

Responsibilities

• Maintain a high standard of organization and communication in every aspect of the housekeeping department
• Trains, coaches, and provides positive feedback when necessary to Room Attendants
• Assigns daily duties to the Housekeeping Team and inspect work for conformance to prescribed standards of cleanliness
• Investigates complaints regarding Housekeeping service and equipment, and works in conjunction with Housekeeping Manager to ensure appropriate corrective action
• Reviews daily the list of rooms to be cleaned and list of prospective check-outs or discharges to prepare work assignments
• Performs cleaning duties when necessary, including shifts that require extra support to ensure cleaned accommodation by guaranteed check-in time
• Inspects cabins, public areas and outlets for cleanliness and to determine need for repairs or replacement of furniture or equipment, logs observations and makes recommendations to management
• Recommends updates to standards and procedures for work of Housekeeping Employees when necessary
• Assists with Housekeeping Attendant interviews, and recommends promotions, transfers, and disciplinary action when necessary
• Acknowledge and greet guests in public spaces with a warm, friendly greeting
• Communicate service needed for rooms/cabins to room attendants
• Monitor housekeeping staff periodically and assist when needed
• Check all equipment prior to and after its use to ensure that it is in good working order
• Demonstrate thorough knowledge of Room Attendant service scenarios, and execute to standard
• Adhere to established Resort standards of Housekeeping service
• Follow guest identification procedures before letting persons into guest rooms
• Ensure all lost and found items are logged appropriately
• Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets
• Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity
• Deliver personalized, memorable guest experiences
• Reviews daily work flow, and what is needed to complete the assignments for the day

Requirements

• Responsible for maintaining a high standard of organization and communication in every aspect of the housekeeping department
• Trains, coaches, and provides positive feedback when necessary to Room Attendants
• Assigns daily duties to the Housekeeping Team and inspect work for conformance to prescribed standards of cleanliness
• Investigates complaints regarding Housekeeping service and equipment, and works in conjunction with Housekeeping Manager to ensure appropriate corrective action
• Reviews daily the list of rooms to be cleaned and list of prospective check-outs or discharges to prepare work assignments
• Performs cleaning duties when necessary, including shifts that require extra support to ensure cleaned accommodation by guaranteed check-in time
• Inspects cabins, public areas and outlets for cleanliness and to determine need for repairs or replacement of furniture or equipment, logs observations and makes recommendations to management
• Recommends updates to standards and procedures for work of Housekeeping Employees when necessary
• Assists with Housekeeping Attendant interviews, and recommends promotions, transfers, and disciplinary action when necessary
• Acknowledge and greet guests in public spaces with a warm, friendly greeting
• Communicate service needed for rooms/cabins to room attendants
• Monitor housekeeping staff periodically and assist when needed
• Check all equipment prior to and after its use to ensure that it is in good working order
• Demonstrate thorough knowledge of Room Attendant service scenarios, and execute to standard
• Adhere to established Resort standards of Housekeeping service
• Follow guest identification procedures before letting persons into guest rooms
• Ensure all lost and found items are logged appropriately
• Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets
• Be actively engaged with our guests. Identify the needs of our guests and meet these needs, aiming to exceed expectations at every opportunity
• Deliver personalized, memorable guest experiences
• Reviews daily work flow, and what is needed to complete the assignments for the day