Housekeeping Supervisor

About the role

The Executive Housekeeper oversees all housekeeping operations, ensuring the highest level of cleanliness, organization, and service throughout the hotel.

Responsibilities

• Lead, train, schedule, and supervise the housekeeping team, including room attendants, housepersons, and laundry staff.
• Conduct regular inspections of guest rooms, public areas, back-of-house, and laundry to ensure cleanliness and maintenance standards.
• Manage departmental budgets, inventory, and supply ordering.
• Develop and implement cleaning schedules, procedures, and quality control checks.
• Collaborate with the front office, maintenance, and other departments to ensure seamless guest service.
• Respond to guest requests and resolve issues in a timely and professional manner.
• Maintain compliance with all health, safety, and sanitation regulations.
• Recruit, train, and mentor housekeeping staff while fostering a positive and efficient work environment.
• Prepare reports on room occupancy, supplies usage, labor cost, and department performance.

Qualifications

• A high school diploma or equivalent is required, with a degree in hospitality management or related field preferred.
• Minimum 3-5 years of housekeeping leadership experience in a hotel or resort environment, with a minimum of 2 years of Marriott experience.
• Strong leadership, organizational, and communication skills.
• Proficient in Microsoft Office and Fosse hotel management system.
• Detail-oriented with a passion for maintaining cleanliness and quality standards.
• Ability to work a flexible schedule, including weekends and holidays.
• Bilingual a plus.