Housekeeping Supervisor

About the role

Ameristar Casino Resort Spa is seeking candidates 18 or older for various positions, including gaming licensed roles (Beverage Server, Barback, Bartender must be 21 or older).

Responsibilities

• Maintain AAA Four Diamond requirements and standards.
• Follow the inspection program for all guest rooms and housekeeping responsible areas.
• Fills all reasonable guest requests and follows up on guest complaints to ensure AAA Four Diamond standards are met.
• Ensure safe and proper use of all equipment and chemicals.
• Manage/Control supplies and inventory in the department.
• Conduct the approved departmental training program to ensure all Team Members are properly trained to their assigned tasks.
• Ensure all Team Member performance appraisals are completed in a timely manner and appropriate feedback is administered.
• Proficient in scheduling.
• Consistently updates himself/herself in the latest equipment and chemicals.
• Adhere to, interpret, support, and explain established company policies and procedures as well as applicable local, state, federal and other regulatory procedures.
• Address Team Member questions and concerns.
• Develop, implement, maintain, and monitor an effective team member relations program through effective communication.
• Fosters and maintains positive team member relations in a supportive environment and interfaces with other departments to ensure a harmonious working relationship.
• Hires, trains, coaches, assesses and reviews the job performance of subordinates including both non-exempt and exempt team members.
• Continues professional development of self and subordinates as well as assists all team members with career planning and counseling as needed.
• Maintains a high level of professional appearance, demeanor, ethics, and image of self and subordinates.
• Conducts and attends all regular departmental meetings as well as other related meetings.
• Maintains an appropriate level of community affairs involvement.
• Completes necessary reports in a timely manner to meet deadlines.
• Works flexible hours including evenings, weekends, and holidays.

Requirements

Associate’s degree preferable with emphasis in management, business, finance OR an equivalent combination of education and experience from the combined listed above. Preferably two (2) to three (3) years’ experience as a Housekeeping Supervisor in a medium to large hotel (years of experience vary by position).

Qualifications

• Training and Problem Solving Skills
• Must have excellent interpersonal skills
• Must have excellent organizational skills
• Strong guest service skills
• Ability to work effectively, independently and as part of a team
• Excellent business communication skills and strong time management skills
• Full competency in Microsoft Office
• Ability to sustain a high level of confidentiality and professionalism
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with team member relations issues
• Ability to work collaboratively and communicate effectively with team members at all levels of the organizations
• Uses diplomacy and tact to build constructive and effective relationships including during high-tension situations
• Ability to obtain support for ideas and actions from subordinates, peers, or superiors in order to accomplish a task or goal
• Ability to do the work of those supervised

Skills

• Ability to interpret and explain company policies and procedures to others
• Ability to obtain support for ideas and actions from subordinates, peers, or superiors in order to accomplish a task or goal

Benefits

• Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members
• $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants
• Discounted Casino bus tickets
• Discounted RTD EcoPass
• Hot meal served by the Leadership Team once a month
• 20% discount for Starbucks, Ara Spa, and all food outlets
• 100% Colorado Gaming License reimbursement after 90 days of employment
• Hotel discounts available at all 43 PENN properties, plus discounts on goods and services
• Education reimbursement program and Annual Scholarship Program
• Career development opportunities

Pay

Starting Salary: $20.00 to $21.00 per hour

Schedule

Flexible hours including evenings, weekends, and holidays.