Housekeeping Supervisor

If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel, and a chef-driven restaurant to create a unique and welcoming opportunity.

About the role

The Housekeeping Supervisor ensures that the daily duties of the staff are completed to the highest standards of cleanliness and guest comfort. This position requires availability on weekends and holidays.

Supervises: Room Attendants, Turndown Attendants, Housepersons/Lobby Attendants
Reports To: Executive Housekeeper or Housekeeping Manager

Responsibilities

• Promotes a safe environment and quality service to achieve maximum guest satisfaction, protection of assets, using minimal expenses to maximize profits.
• Supervises the housekeeping staff via providing open communication, training, coaching, counseling, and performance feedback to ensure maximum efficiency.
• Supervises and inspects the cleaning of guest rooms, turndown service, public areas, and back of the house.
• Ensures compliance with accident/loss prevention programs, SOPs, health/sanitation standards, and regulations to achieve a high level of cleanliness and guest satisfaction.
• Issues assignments and supplies/goods to staff at the beginning of the shift.
• Helps Executive Housekeeper control inventory and ensure proper supplies are available while watching expenses.
• Responds to guest requests, concerns, and problems to ensure guest satisfaction; works with Front Desk and Engineering staff as necessary.
• Logs items into the Lost and Found (Go Concierge) to maintain controls and ensure guest satisfaction.
• Implements emergency training and procedures to ensure appropriate protection of the hotel, guests, staff, and company assets.
• Assists the evening staff in the performance of duties, including cleaning the lobby, turndown service, and maintenance of the outside area of the hotel.
• Monitors and maintains inventory of linens, cleaning supplies, and mini-bar items.
• Assists Executive Housekeeper with maintaining the department checkbook.
• Must be able to open, close, or work any shift during special events.
• Professionally and efficiently uses a 2-way radio to communicate with housekeeping staff and other departments across the property.
• Other duties as assigned by your supervisor or manager.

Requirements

• Good eye for details.
• Working knowledge of housekeeping and hotel services, policies, and operations.
• Demonstrated supervisory experience and skills.
• Good communication skills.
• Must pass a background check.
• High school education or equivalent experience.
• One to two years in a related position with this company or other similar.

Physical Requirements

• Must be able to bend down and get on and off the floor numerous times per day.