Housekeeping Supervisor

Job Description

Supervises: Room Attendants, Turndown Attendants, Housepersons/Lobby Attendants

• Promotes a safe environment and quality service to achieve maximum guest satisfaction, protection of assets, using minimal expenses to maximize profits.
• Supervises the housekeeping staff via providing open communication, training, coaching and counseling and provide performance feedback to ensure maximum efficiency.
• Supervises and inspects the cleaning of the guest rooms, turndown service, public areas and back of the house.
• Ensures compliance with accident/loss prevention programs, SOP’s, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Issues assignments to staff.
• Issues supplies/goods to staff at beginning of shift.
• Helps Executive Housekeeper control inventory and ensure proper supplies are available while watching expenses.
• Responds to guest requests, concerns and problems to ensure guest satisfaction, work with Front Desk and Engineering staff as necessary.
• Logs items into the Lost and Found (Go Concierge) to maintain controls and ensure guest satisfaction.
• Implements emergency training and procedures to ensure appropriate protection of the hotel, guest, staff and company assets.
• Assists the evening staff in the performance of duties to include: cleaning of lobby, turndown service, maintenance of outside area of hotel.
• Maintains inventory of linens, cleaning supplies, and mini bar items.
• Aids Executive Housekeeper with maintaining the department checkbook.
• Must be able to open, close, or work any shift during special events.
• Professionally and efficiently uses 2-way radio to communicate with housekeeping staff and other departments across property.
• Other duties as assigned by your supervisor or manager.

Qualifications

• Good eye for details
• Working knowledge of housekeeping and hotel services, policies and operations
• Demonstrated supervisory experience and skills
• Good communication skills
• Must pass a background check

Education/Formal Training

• High school education or equivalent experience

Experience

• One to two years in a related position with this company or other similar

Physical Requirements

• Must be able to bend down and get on and off floor numerous times per day

Additional Information

All your information will be kept confidential according to EEO guidelines.