Housekeeping Supervisor - $18/hr

About the role

The Housekeeping Supervisor at Wild Dunes Resort assists and supports the Housekeeping Operation, acting as a liaison between various departments including Housekeepers, Supervisors, Assistant Managers, Managers, and the Director of Housekeeping. This position also involves coordinating work orders and service/item requests with Engineering.

Responsibilities

• Prepares daily work boards and work assignments for housekeepers and supervisors
• Follows PDQ dictated standards
• Dispatches items/requests to housekeepers/supervisors/inspectors and housepersons
• Answers phone calls to Housekeeping Office, receives housekeeping emails, and responds accordingly
• Keeps accurate and legible records of all services/requests
• Updates completed units in Springer-Miller
• Communicates with appropriate departments regarding rooms in engineering status
• Performs Laundry Services when needed at the Housekeeping Care Center
• Maintains effective organization, layout, cleanliness, security, upkeep of housekeeping office
• Provides accurate key control and effective security for all keys
• Helps maintain a clean and safe working environment in the housekeeping department
• Follows through on lost and found procedures
• Communicates with appropriate departments regarding rooms in engineering status
• Acts with responsibility towards all company property, supplies and equipment
• Communicates with appropriate departments regarding rooms in engineering status
• Performs Laundry Services when needed at the Housekeeping Care Center
• Maintains effective organization, layout, cleanliness, security, upkeep of housekeeping office
• Provides accurate key control and effective security for all keys
• Helps maintain a clean and safe working environment in the housekeeping department
• Follows through on lost and found procedures

Requirements

• Experience and Education: Prior hospitality experience preferred. Office Administrator or Office Management experience preferred. One year of customer service experience required. Ability to understand and converse in English. Ability to create and use Excel Spreadsheets. Ability to create and use Microsoft Word Documents
• Job Requirements: Must be eligible to work in the United States. Must possess a valid Driver’s License and meet company driving standards. Must be able to read and speak English. Must possess a strong attention to detail and inherent eye for cleanliness and organization. Must be able to accurately follow instructions, both verbally and written. Must possess excellent communication skills. Must be professional in appearance and demeanor. Must be able to work under pressure. Must be able to work in a fast-paced environment. Must have excellent listening skills. Must always ensure a teamwork environment. Must have basic knowledge of chemicals and their uses. Ability to work a flexible schedule that may include evenings, weekends and holidays. Must have the ability to deal effectively and interact well with the guests and Colleagues. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner. Must have a passion for creating an exceptional experience for all guests. Requires advanced knowledge and understanding of Springer-Miller. Excellent working knowledge of Microsoft Office.