Housekeeping Room Inspector

This role is 2 days a week to cover the Executive Housekeeper’s days off. For additional hours, you may work in a different department.

About the Role

Supports the housekeeping manager by ensuring all cleanliness standards are met.

Responsibilities

• Inspects all areas of the hotel that the department is responsible for cleaning
• Immediately rectifies any issues
• Promptly reports any maintenance issues
• Checks all vacant rooms and cleaned stay-over rooms
• Checks all housekeeping carts for linens, supplies, and neatness
• Reports any unusual activity or areas of concern to manager
• Ensures that storage rooms (including linen closets) are cleaned and stocked with linen supplies daily
• Checks assigned area at close of day, making sure all equipment and supplies are stored and locked securely
• Follows proper key control procedures to ensure 100% compliance of safety procedures
• Reports room status in assigned area promptly to the Front Desk
• Assists in special projects such as inventory control, VIP requests, and monthly room inspection checks
• Provides courteous guest service and responds promptly to guest questions, concerns, or requests
• When needed, assists in performing daily laundry, housekeeping, and houseman job tasks
• Additional duties may be added at any time at the discretion of management
• Consistently models the behavior of a Baywood Ambassador who:
  • Maintains a professional image, including physical appearance, verbiage, and body language, at all times (clean uniform and nametag)
  • Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact
  • Actively listens to guests, responding appropriately to their questions and/or concerns; seeks guidance and/or assistance from others to ensure satisfaction
  • Fosters teamwork by offering assistance to others, as needed
  • Continuously monitors surroundings at work to identify any cleanliness, safety, security, or building upkeep issues; reports discrepancies to the proper department
  • Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures
  • Recommends other Baywood properties to guests, when asked
  • Consistently demonstrates the "It’s My Pleasure" service philosophy by identifying and seizing each golden opportunity to exceed guest expectations

Requirements

• High School graduate or equivalent required; combination of vocational and on-the-job training may substitute for degree
• Brand Certifications preferred
• 1 year previous hotel housekeeping experience
• Previous hotel experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual hotel housekeeping experience
• Brand experience preferred

Skills

• Ability to read, understand, and communicate chemical labels and Safety Data Sheets
• Ability to gain knowledge of applicable franchise standards and procedures
• Ability to complete applicable housekeeping forms and communicate any problems and/or unusual conditions to management
• Ability to read and comprehend manuals
• Ability to positively communicate with guests and co-workers
• Ability to work within scheduling guidelines
• Ability to work with minimal or no supervision
• Ability to follow schedule and perform physical labor

Physical Demands

• Walking and Standing: 95% of the time
• Lifting, Push/Pull: 70% of the time
  • Ability to lift up to 15 lbs. regularly
  • Must be able to lift 40 lbs. to the waist, chest, and above the head
  • Must be able to carry 40 lbs. up to 25 feet
  • Ability to push housekeeping cart regularly
• Sitting: 5% of the time
• Bending, Stooping, Reaching: 95% of the time (throughout the entire shift)
  • Must be able to bend at the knees with up to 40 lbs., standing to an upright position
• Driving/Traveling: None

Environmental Conditions

• Inside: Protection from weather conditions, but not necessarily from temperature changes
• Outside: Rarely exposed to weather conditions