Housekeeping Room Attendant

Overview

The Guest Room Attendant position at Omni Mount Washington Resort & Spa is responsible for maintaining a high standard of cleanliness in each guest room. This includes tasks such as making beds, cleaning bathrooms, vacuuming, dusting, restocking and replacing used items, communicating clean status, removing room service trays, stocking supply cart, checking equipment, and ensuring a safe working and guest environment.

Responsibilities

• Thoroughly clean guest rooms including: making beds, cleaning bathrooms, vacuuming, and dusting.
• Uphold Omni Safe and Clean processes.
• Restock and replace used items within guest rooms.
• Communicate clean status of each room upon completion.
• Remove room service trays and tables from guest rooms.
• Stock supply cart and ensure that it is neat and well organized at all times.
• Check all equipment prior to and after use to ensure that it is in good working order.
• Respond swiftly and effectively in any emergency or safety situations.

Qualifications

• Strong attention to detail.
• Excellent customer service and verbal communication skills.
• Maintain a professional business appearance, attitude, and performance.
• Prior housekeeping experience required or other relevant environmental services experience.
• Stand or walk for an extended period or for an entire work shift.
• Requires frequent bending, reaching overhead and squatting.
• Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.
• Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.
• Must be able to handle stressful and busy hotel operations.
• Able to maintain a positive and professional demeanor and composure at all times.
• Must have the ability to report to work on time and when scheduled.
• Must have the ability to stand and/or walk for extended periods of time.
• Must meet standards of appearance and maintain a high level of personal hygiene at all times.
• Able to communicate both verbally and in writing in English with guests, management, and co-workers.

Benefits

The Omni Mount Washington Resort & Spa and Bretton Woods Ski Area associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, and the pride that comes from working for a company with a reputation for exceptional service. The resort is committed to serving its associates and nurturing their growth, embodying a culture of respect, gratitude, and empowerment each day.

Schedule

The Guest Room Attendant position requires flexibility to work nights, weekends, and holidays as needed during busy times.

Pay

The pay for this position is competitive and commensurate with experience.

Skills

To succeed in this role, candidates should have strong attention to detail, excellent customer service and verbal communication skills, and the ability to maintain a professional business appearance, attitude, and performance. Prior housekeeping experience is preferred but not required, and the ability to handle stressful and busy hotel operations is essential.

Benefits

The resort offers a range of benefits including comprehensive training and mentoring, a dynamic and exciting work environment, and the opportunity to work for a company with a reputation for exceptional service. Associates also enjoy a commitment to serving and nurturing their growth, and a culture of respect, gratitude, and empowerment.