Housekeeping - Overnight Cleaner

About the Role

You represent Fairmont Century Plaza with enthusiasm and pride, providing exceptional service and attention for each guest you encounter. You are energetic and confident, and will encourage your teammates to achieve and be positive while being entrusted with the responsibility of ensuring the best possible experience for your guests at all times in a friendly, courteous, helpful, timely and professional manner. The Overnight Cleaner at Fairmont Century Plaza is responsible for ensuring the smooth overnight maintenance and cleanliness of the hotel's public areas, guest spaces, and operational facilities. This position includes performing deep-cleaning tasks, maintaining cleaning standards, and supporting the overall presentation of the property to deliver an exceptional guest experience.

Responsibilities

• Consistently offer professional, friendly and engaging service
• Establish and maintain effective working relationships with co-workers and supervisors
• Assist the Supervisor in completion of special requests or misc. projects
• Deep clean and keep orderly all assigned public areas. Use odor controls as necessary
• Complete tasks in a timely manner with minimal supervision following a routine schedule of cleaning
• Sign in and out master keys, radios/mobile electronics daily
• Familiar with Hotel's technology and communication platforms, and utilize to ensure hotel operation and guest satisfaction
• Remove trash from public areas (Offices, Cubicles, Desks/Stands, Lobby, restrooms, patios, pool, etc.)
• Empty trash in all public areas and clean public restrooms
• Restock public restrooms with necessary supplies for proper sanitation and standard
• Stock, clean and organize all janitorial storages, ensuring they are supplied with the necessary items to quick address liquid/solid spills, trash and stocking of public restrooms
• Clean all mirrors, inside of windows, wipe and dust all surfaces; keeping all brass shiny
• Clean elevator cabins, floors, tracks and buttons; clean escalator steps, tracks, walls, railing
• Vacuum carpets and walk off mats and spot carpet where needed
• Clean hard to reach surfaces like high ceilings, baseboards, air vents, high shelves, high windows, chandeliers, etc.
• Properly sanitize F&B countertops, surfaces and touch points. Dusting, sweeping, mopping, vacuuming
• Walk through F&B spaces to ensure cleanliness
• Clean and stock the Green Rooms and associated restrooms, before, during and after use
• Actively assist in the safety and security of our guests and associates by reporting suspicious behavior/packages to Security or Management
• Return and properly tag all lost and found articles in the Housekeeping Office
• Follow all departmental policies and procedures and service standards
• Report necessary maintenance items
• Adhere to local and externally relevant health and safety laws and policies
• Adhere to SDS (Safety Data Sheet) information related to the proper and safe use of chemicals in the workplace
• Familiar with all public restrooms, offices and meeting spaces within building
• Follow all safety and sanitation policies
• Other duties as assigned

Qualifications

• Must be willing to work overnight
• Ability to follow instruction, work with others and work independently
• Ability to communicate fluently with our guests
• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
• Previous Customer Service experience an asset
• Previous Cleaning or janitorial experience an asset
• Strong interpersonal and problem solving abilities
• Integrity and works well when Supervisors are not present
• Ability to manage own time efficiently
• Ability to safely handle heavy equipment and machinery
• Able to work safely with a variety of cleaning supplies
• Able to use basic cleaning equipment
• Familiarity with Safety Data Sheets (SDS)
• Highly responsible and reliable
• Spoken and written English

Pay & Schedule

• Hourly Rate: $33.75 (Break-In Rate applicable for New Hires as per CBA)
• Schedule based on Seniority and Business Needs

Benefits

• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe
• Learning programs through our Academies to promote growth and development so that you can perform at your full potential
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH