Housekeeping Operations Supervisor

CORE WORK ACTIVITIES

• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
• Ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.
• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.

Supervise the Housekeeping staff

• Supervise the Housekeeping staff to ensure excellent owner/guest satisfaction.
• Inspect owner/guest villas/rooms, public areas, pool, etc. after being cleaned by housekeeping staff to ensure quality standards.
• Run occupied villa/room reports, verify status, determine discrepant rooms, prioritize villa/room cleaning, and update status of departing owner/guest rooms.

Assist Housekeeping management

• Assist Housekeeping management in supervising daily activities.
• Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
• Document and resolve issues with discrepant rooms with the Front Desk.

Prepare, distribute, and communicate changes in assignment sheets/work boards

• Prepare, distribute, and communicate changes in assignment sheets/work boards.
• Communicate issues to next shift.

Aid in Hiring, Training, Scheduling, Evaluating, Counseling, Disciplining, and Motivating and Coaching Employees

• Aid in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.

Available to Work a Flexible Schedule

• Available to work a flexible schedule including evenings, weekends, and holidays.