Housekeeping Operations Manager

At Stratosphere Gaming, LLC, we don’t just offer jobs — we build careers. In a business that’s often about flash, we’re the real deal. With a diverse portfolio of hospitality, gaming, and entertainment properties, we’re powered by people who are passionate, reliable, and ready to make an impact. Whether you're just starting out or looking to take your career to the next level, you’ll find real opportunities here — and a team that’s as invested in your success as you are.

About the role

As the Housekeeping Operations Manager, you play a vital role in delivering a clean, welcoming, and guest-ready environment. You are responsible for overseeing the daily operations of the Housekeeping department, ensuring all standards of cleanliness, efficiency, and service are consistently met. Your leadership ensures operational excellence, team compliance, and a culture of exceptional guest service across the property.

Responsibilities

• Recruit, onboard, schedule, coach, evaluate, and manage department staff to support high performance, engagement, and alignment with company standards and service excellence
• Drive the execution of strategic initiatives by translating organizational goals into actionable plans, ensuring team alignment, accountability, and timely delivery under the guidance of division leadership
• Establish and uphold service standards within assigned department(s), ensuring consistent delivery that meets or exceeds guest expectations and operational goals
• Maintain daily operations by overseeing staff workflows, updating seniority lists, conducting orientations, and facilitating retraining and compliance updates
• Track and maintain accurate administrative records including employee attendance, productivity logs, corrective counseling, and terminations
• Oversee department schedules to align staffing with occupancy demands, ensuring efficient coverage and productivity
• Prepare and maintain daily, weekly, and monthly financial reports and assist in the budget planning process for Housekeeping and Uniforms operations
• Oversee payroll and related administrative duties to ensure accuracy, timeliness, and compliance with company policies and regulatory requirements
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
• Perform other duties as assigned

Requirements

• At least 21 years of age
• High School Diploma or Equivalent required
• Associate's or Bachelor's degree in related field preferred
• Ability to effectively communicate in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States

Qualifications

• 1-3 years of experience in Hospitality or Housekeeping operations; including leadership or progressive responsibility in staff scheduling and departmental compliance
• Proven track record of effective decision-making under pressure and in dynamic environments
• Strong interpersonal and communication skills to influence, coach, and resolve conflict across all levels of the organization
• Ability to adapt leadership style to support changing business needs and team dynamics
• Commitment to fostering an inclusive, respectful, and high-performing workplace culture
• Proactive problem-solving mindset with a focus on accountability and continuous improvement
• Skilled in prioritizing and managing multiple responsibilities to meet deadlines and drive results
• Knowledge of OSHA regulations, SDS handling, and biohazard cleanup procedures
• Ability to access and input information using a moderately complex computer system
• Skilled in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with collaboration tools like Microsoft Teams

Physical Requirements

• Occasionally push/pull up to 100lbs
• Occasionally lift and/or carry up to 100lbs at floor, knee, waist, and chest levels
• Occasionally squat, kneel, reach, bend, twist
• Regularly sit and work at a desk or computer
• Frequently standing and walking
• Ability to communicate using in-person speech, radios, and telephone
• Ability to hear, understand, and distinguish speech and/or other sound in person
• Ability to distinguish between shades of color
• Ability to use tools or equipment requiring a high degree of dexterity
• Ability to ascend and descend stairs

Work Environment

• Indoor
• Outdoor
• Smoky
• Noisy
• Bright flashing lights
• Extreme hot/cold temperatures
• Slippery surfaces
• Exposure to dust, fumes and/or gases