Housekeeping Office Coordinator

About the Role

To assist in the daily coordination of Housekeeping assignments to department staff, ensuring prompt and efficient operations at the Omni Mount Washington Resort & Spa, a historic and luxurious New England retreat.

Responsibilities

• Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the resort.
• Maintain high standards of personal appearance and grooming, including wearing the proper attire/uniform and name tag when working.
• Open Housekeeping department, assign rooms to be cleaned each day to room attendants, and create boards.
• Assign VIP rooms to room attendants and supervisors, and prepare supervisor boards with detailed information on rooms to inspect and action items.
• Coordinate arrivals and room inventory closely with the Hotel Front Desk Rooms Controller.
• Maintain clear and efficient communication with the Front Desk and Supervisors.
• Monitor the computer system (PMS) and statistics.
• Respond to all phone calls and requests from guests and other departments, dispatching specific requests to floor supervisors and runners.
• Ensure rollaway beds, refrigerators, and other requested items are inventoried and logged accurately.
• Enter and monitor housekeeping tickets in Synergy.
• Coordinate Care and Out of Order rooms with Engineering and Front Office.
• Monitor Medallia, pass along and profile notes daily for housekeeping issues, and communicate with Engineering.
• Check in department shipments physically and receive orders in Birchstreet, submitting complete and accurate paperwork to accounts payable in a timely manner.
• Monitor office supply inventory and communicate needs to the Director.
• Coordinate signatures and submission of weekly department Time Edit and Time Audit forms, as well as all Training Rosters, to Paymaster in a timely manner.
• Enter weekly department schedules into Kronos in a timely manner.
• Maintain cleanliness and organization in the department.
• Complete all other duties as assigned.

Requirements

• Ability to work cohesively with and support co-workers and management both within and outside of your department.
• Ability to accurately and efficiently input information into computer systems.
• Ability to work a schedule based on resort occupancy and departmental need.

Physical Requirements

• Ability to sit and stand for long periods of time, walk, push, pull, stoop, bend, and lift items of moderate weight.

Working Environment

Mostly office environment within the interior of the hotel, with occasional travel around the property.

Tools & Equipment

• Computer, printer, copier, telephone, radio
• Synergy, Microsoft Outlook, PMS