Housekeeping Office Coordinator

About the Role

The Housekeeping Office Coordinator provides office coverage and clerical support to the Housekeeping department and Director of Housekeeping. This role contributes to the organization as an active business partner, supporting the company's goals, objectives, vision, mission, and values.

Responsibilities

• Answer and direct all incoming phone calls in a courteous, efficient manner to ensure guest satisfaction
• Dispatch all internal and external customer and Housekeeping needs to departmental staff
• Produce daily assignment sheets and boards
• Monitor and update room statuses in the hotel property management system
• Enter Engineering work orders into HotSOS Systems
• Complete all necessary paperwork and other administrative duties
• Assist in maintaining high morale in the department by displaying a positive attitude

Requirements

• High school diploma or equivalent education
• Proficient computer skills, including Microsoft Word, Excel, Outlook, PowerPoint, and Delphi
• Minimum of two years’ experience in customer service
• Ability to communicate clearly and speak, read, write, and understand English
• Prior hospitality experience preferred

Physical Requirements

• Most work tasks are performed indoors in a temperature-controlled environment
• Must be able to sit at a desk for up to 8 hours a day
• Occasional walking and standing required
• Must be able to lift up to 15 lbs. regularly
• Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, hearing, and visual acuity