Housekeeping Manager | Residence Inn, Denver Park Meadows

Responsibilities

• Uses leadership skills to drive revenue, maximize profit and ensure quality.
• Effective management of assigned staff to ensure achievement of overall financial results, guest satisfaction and positive employee relations.
• Responsible for the overall finances of the housekeeping department.
• Manages supply costs by negotiating and reviewing with vendors and safeguarding existing supplies.
• Follows CSM procurement guidelines and applies good business judgment.
• Assists with the preparation and management of the department budget.
• Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources.
• Ensures sufficient room inventory is available and cleaned to maximize revenue.
• Accountable for guest satisfaction by providing quality room cleanliness and room supplies.
• Timely respond to guest concerns or requests in courteous and friendly manner, focuses on service recovery when applicable.
• Works side by side with staff to train and model appropriate guest service standards.
• Achieves business revenue goals by developing and implementing service programs within the housekeeping department designed to increase guest satisfaction.
• Calls for routine inspections of housekeeping operations to maintain standards per CSM, local, state and federal regulations.
• Keeps all information up to date in Material Safety Data Sheets to ensure proper procedures when using chemicals.
• Ensures a clean and safe work environment, and follows all CSM procedures for guest/employee incidents.
• Responsible for evaluating staff performance and takes appropriate corrective action as needed to hold employees accountable.

Qualifications

• 2+ years of progressive housekeeping management experience required.
• Must be detail oriented, have ability to communicate well with all levels within and outside the organization, and be able to problem-solve with employees and guests.
• Must be able to manage multiple priorities in a fast-paced environment.
• Bi-lingual ability preferred.

Skills

• Competencies/Skills Required: 2+ years of progressive housekeeping management experience required.
• Must be detail oriented, have ability to communicate well with all levels within and outside the organization, and be able to problem-solve with employees and guests.
• Must be able to manage multiple priorities in a fast-paced environment.
• Bi-lingual ability preferred.

Pay

$65,000 per year, plus bonus