Housekeeping Manager - Public Areas

About the role

The Housekeeping Manager oversees the daily operations of the housekeeping, laundry, dry-cleaning, and uniform room departments to ensure the highest degree of quality guest care is maintained at all times.

Responsibilities

• Manage the daily activities of the Housekeeping department to include appropriate cleaning of all washrooms, guest rooms, town homes, executive homes and all public spaces.
• Plan, organize, and direct team members to ensure the highest degree of guest satisfaction.
• Daily supervision of the supervisors and housekeeping staff.
• Daily supervision of the housekeeping grounds keeping staff.
• Schedule and train all new housekeeping staff members.

Requirements

• A high school diploma or equivalent.
• 3 years' management experience in housekeeping - supervising 20+ associates.
• The ability to anticipate customer needs, change goals and direction quickly and multitask.
• Working knowledge of room management systems.
• Excellent customer service skills.
• Capable of using independent judgment/solid decision making skills.
• Activator/self-motivated to accomplish goals, with a strong sense of urgency and responsibility.
• Proficiency with general office equipment.
• Sound organizational, coordinating and personal interface skills.
• Must be able to work variable shifts including nights, weekends, and holidays.
• Must be able to speak English fluently.

Qualifications

• High School Diploma or Equivalent.
• 3 years' management experience in housekeeping - supervising 20+ associates.
• The ability to anticipate customer needs, change goals and direction quickly and multitask.
• Working knowledge of room management systems.
• Excellent customer service skills.
• Capable of using independent judgment/solid decision making skills.
• Activator/self-motivated to accomplish goals, with a strong sense of urgency and responsibility.
• Proficiency with general office equipment.
• Sound organizational, coordinating and personal interface skills.
• Must be able to work variable shifts including nights, weekends, and holidays.
• Must be able to speak English fluently.

Skills

• Customer Service Skills.
• Independent Judgment.
• Organizational Skills.
• Personal Interface Skills.
• Problem Solving Skills.
• Time Management Skills.

Benefits

Nemacolin offers competitive compensation and comprehensive benefits, including an attractive 401(k) program and paid time off. Additional benefits include housing, educational, and professional development support, savings across resort dining, retail, spa, and experiences, and exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community.

Pay

Competitive compensation based on experience and qualifications.

Schedule

Variable shifts including nights, weekends, and holidays.

Leadership Development & Culture Stewardship

Executive onboarding and advanced leadership development, strategic cross-functional collaboration and innovation opportunities, mentorship, coaching, and talent development responsibilities, recognition through leadership honors and performance milestones.

Executive-Level Benefits & Lifestyle Experience

Includes a range of benefits such as a competitive compensation package, comprehensive benefits, an attractive 401(k) program, paid time off, housing, educational, and professional development support, savings across resort dining, retail, spa, and experiences, and exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community.

About Nemacolin

A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania's Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience. Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration.