Housekeeping Manager OEM/HM

About the Role

We are seeking an experienced and enthusiastic Housekeeping Manager to lead our Housekeeping Department at Courtyard by Marriott Charlottesville UVA Medical Center. This role is ideal for a hospitality professional who thrives on developing teams, driving operational excellence, and creating a culture of accountability and guest satisfaction. The Housekeeping Manager will oversee the planning, direction, coordination, and execution of all activities and personnel within the housekeeping and laundry departments, ensuring our hotel consistently exceeds Marriott brand standards.

Responsibilities

• Inspect work performed to ensure it meets specifications and established standards.
• Plan and prepare employee work schedules.
• Perform or assist with cleaning duties as necessary.
• Investigate complaints about service and equipment, and take corrective action.
• Coordinate activities with other departments to ensure efficient and timely service delivery.
• Check equipment to ensure it is in working order.
• Inspect and evaluate the physical condition of facilities to determine required work.
• Select suitable cleaning materials for linens, furniture, flooring, and surfaces.
• Instruct staff on work policies, procedures, and equipment use and maintenance.
• Order and purchase equipment and supplies, and issue them to workers.
• Forecast staffing and stock levels to facilitate effective scheduling and ordering.
• Evaluate employee performance and recommend personnel actions such as promotions, transfers, or dismissals.
• Confer with staff to resolve performance and personnel problems, and discuss company policies.
• Establish and implement operational standards and procedures for the department.
• Recommend or arrange additional services such as painting, repairs, renovations, and furnishings replacement.
• Select and purchase new equipment, supplies, and furnishings.
• Recommend changes to improve service and operational efficiency.
• Maintain records of work hours, budgets, payrolls, and other information.
• Screen job applicants and hire new employees.
• Supervise in-house services such as laundries, dry cleaning, and/or valet services.
• Advise the front office of rooms ready for occupancy.
• Perform financial tasks such as estimating costs and preparing and managing budgets.
• Prepare activity, personnel, and departmental expense reports.

Requirements

• High School Graduate or General Education Degree (GED), or equivalent work experience.
• 2-3+ years of experience in Housekeeping Management preferred.
• Basic computer skills required; familiarity with Microsoft Office preferred.
• Experience with hotel information systems preferred.