Housekeeping Manager - Mt. Pleasant Health and Rehabilitation

About the role

The Housekeeping Manager oversees all housekeeping operations within a senior living community to ensure a clean, safe, sanitary, and welcoming environment for residents, visitors, and staff. This position leads and develops housekeeping team members, manages daily cleaning and disinfection activities, monitors compliance with infection prevention and safety standards, and ensures exceptional service delivery throughout the facility.

Responsibilities

• Leadership & Team Management
  • Lead, supervise, coach, and develop housekeeping staff to ensure operational excellence and service quality.
  • Mentor employees by creating a shared understanding of performance expectations, operational goals, and service standards.
  • Conduct training on cleaning procedures, infection prevention, PPE usage, safety protocols, and equipment operation.
  • Reward and recognize employees for outstanding performance and contributions.
  • Manage staffing, scheduling, labor allocation, and daily workflow to meet operational requirements.
  • Support recruitment, onboarding, performance management, and employee engagement initiatives.
  • Foster a culture focused on resident satisfaction, teamwork, accountability, and continuous improvement.
• Housekeeping Operations
  • Oversee daily cleaning and disinfection of resident rooms, bathrooms, common areas, hallways, offices, and public spaces.
  • Ensure resident rooms are maintained according to facility standards, including bed making, linen changes, dusting, floor care, and bathroom sanitation.
  • Ensure proper cleaning and disinfection of high-touch surfaces, including handrails, elevator buttons, light switches, door handles, and other frequently touched areas.
  • Direct routine and periodic deep-cleaning activities, including floor care, carpet cleaning, wall washing, window cleaning, and specialized sanitation projects.
  • Conduct regular inspections to ensure housekeeping standards are consistently achieved.
  • Monitor cleaning supply inventories, chemical management systems, and housekeeping equipment to ensure operational readiness.
  • Ensure proper storage, labeling, handling, and usage of cleaning chemicals and disinfectants according to manufacturer and safety guidelines.
  • Organize and maintain housekeeping storage areas and supply rooms.
• Infection Prevention, Safety & Compliance
  • Ensure compliance with all infection prevention, safety, OSHA, Joint Commission, client, state, and federal regulatory standards.
  • Monitor adherence to cleaning and disinfection protocols designed to support resident health and safety.
  • Enforce proper use of Personal Protective Equipment (PPE) and safe work practices.
  • Conduct regular quality assurance audits and implement corrective actions as needed.
  • Maintain required documentation, inspection records, and compliance reports.
  • Promote a safe work environment and promptly address safety concerns or incidents.
• Resident & Client Support
  • Promote a welcoming and respectful environment for residents, families, and guests.
  • Respond promptly and professionally to resident concerns, service requests, and facility needs.
  • Determine client and operational needs and ensure appropriate Aramark resources are engaged to support successful outcomes.
  • Collaborate with facility leadership and other departments to enhance resident satisfaction and community appearance.
  • Maintain professional standards of appearance, conduct, and communication.
• Additional Duties
  • Lead seasonal deep-cleaning initiatives and special housekeeping projects.
  • Assist during regulatory surveys, inspections, emergency preparedness events, and emergency sanitation efforts.
  • Complete all required compliance, safety, leadership, and operational training.
  • Perform other duties as assigned in support of housekeeping operations.

Requirements

• Three or more years of housekeeping experience in senior living, healthcare, hospitality, or a related environment.
• One or more years of supervisory or management experience.
• Strong knowledge of housekeeping operations, cleaning methods, disinfecting procedures, infection prevention practices, and safety standards.
• Demonstrated ability to lead and develop teams in a fast-paced environment.
• Strong organizational, communication, customer service, and problem-solving skills.
• Ability to read, write, and follow verbal and written instructions.

About Aramark

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world.