Housekeeping Manager- Hotel Magdalena

About the role

The Housekeeping Manager will take pride in the overall cleanliness and presentation of the hotel, establish departmental objectives and procedures, and manage Housekeeping staff. This position requires strong communication skills, conflict resolution abilities, and a thorough understanding of Bunkhouse policies. The Housekeeping Manager will also develop and maintain the company’s culture, values, and reputation among staff, guests, vendors, and partners.

In the mid-1950s and 1960s, the Terrace Motor Hotel sat on the same location as the Hotel Magdalena and the Hotel Saint Cecilia. This 14-acre stretch off South Congress, spanning five city blocks, was eventually owned by legendary musician Willie Nelson. In the 1970s, he started the Austin Opry House, a famous 1,700-seat music venue, and built apartments for musicians and traveling road crews. We aim to honor this heritage and provide the same welcoming atmosphere to all who pass through.

Responsibilities

• Develop departmental objectives, budgets, policies, procedures, and strategies.
• Demonstrate a working understanding of labor cost control through effective scheduling and proactive management.
• Schedule Housekeeping hours and assign duties in accordance with work requirements.
• Train and supervise Housekeeping staff.
• Ensure all employees adhere to dress code policies for their scheduled shift.
• Resolve customer complaints regarding Housekeeping operations.
• Inspect all guest rooms to ensure they meet Bunkhouse standards.
• Implement standards and procedures for accurate inventory management.
• Monitor compliance with health and fire regulations regarding lodging facilities.
• Evaluate new products for usefulness and sustainability.
• Arrange for equipment purchases and repairs.
• Analyze operational problems, such as theft and wastage, and establish procedures to address them.
• Perform personnel actions, including hiring and firing staff, consulting with other managers as necessary.
• Ensure staff understands job requirements and receives sufficient training before being held accountable.
• Hold staff accountable for job performance through regular performance evaluations.
• Maintain awareness of documentation needed in employee files.
• Ensure open lines of communication with staff, all departments, and upper management via email, logbooks, meetings, etc.
• Maintain a high level of cleanliness and safety in the work area.
• Adhere to all operational standards, policies, procedures, manuals, training materials, memos, and verbal instructions.
• Ensure all equipment is maintained in good, safe working condition.
• Maintain awareness of safety issues, emergency procedures, and OSHA requirements.
• Attend relevant meetings.
• Perform additional duties as needed to meet operational demands and exceed customer expectations.

Qualifications

• Two (2) years of related experience in hospitality or the service industry.
• High School diploma or general education degree (GED); College Degree preferred.
• Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals.
• Ability to speak the primary language(s) of the workplace.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of co-workers and sister property staff.
• Proficiency in Microsoft Excel and Word.
• Ability to use other computer programs, such as a Property Management System.
• Ability to apply basic math concepts, including addition, subtraction, multiplication, division, and algebra using whole numbers, common fractions, and decimals.

Research shows that individuals often hesitate to apply if they don’t meet all listed qualifications. If you feel inspired to enhance your career but aren’t sure you check every box, we encourage you to apply. We value unique experiences and how they can contribute to our team.

Benefits

• Medical, Dental, and Vision coverage.
• 401K with company match.
• Free room nights, discounted rates, and Friends & Family room rates.
• Generous Paid Time Off.
• Work-life benefits, including wellbeing initiatives such as a complimentary Headspace subscription.
• Discounts at various retailers, including Apple, AT&T, Verizon, Headspace, and more.