Housekeeping Manager- Hotel Magdalena

About the Role

The Housekeeping Manager will take pride in the overall cleanliness and presentation of the hotel, establish departmental objectives and procedures, and manage Housekeeping staff. This role requires strong communication skills, conflict resolution abilities, and a thorough understanding of Bunkhouse policies. The Housekeeping Manager will also develop and maintain the company’s culture, values, and reputation among staff, guests, vendors, and partners.

In the mid-1950s and 1960s, the Terrace Motor Hotel sat on the same location as the Hotel Magdalena and the Hotel Saint Cecilia. This 14-acre stretch off South Congress, spanning five city blocks, was eventually owned by legendary musician Willie Nelson. In the 1970s, he started the Austin Opry House, a famous 1,700-seat music venue, and built apartments for musicians and traveling road crews. We aim to honor this heritage and provide the same effervescent home to all who pass through.

Responsibilities

• Develop departmental objectives, budgets, policies, procedures, and strategies.
• Demonstrate a working understanding of labor cost control through effective scheduling and proactive management.
• Schedule Housekeeping hours and assign duties and responsibilities in accordance with work requirements.
• Train and supervise Housekeeping staff.
• Ensure all employees adhere to dress code policies for their scheduled shift.
• Resolve customer complaints regarding Housekeeping operations.
• Inspect all guest rooms and ensure each passes Bunkhouse standards.
• Implement standards and procedures to consistently conduct an accurate inventory.
• Monitor compliance with health and fire regulations regarding lodging facilities.
• Evaluate new products for usefulness and sustainability.
• Arrange for equipment purchases and repairs.
• Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems.
• Perform personnel actions such as hiring and firing staff, consulting with other managers as necessary.
• Ensure staff has a complete understanding of their job requirements and sufficient training before holding them accountable for results.
• Hold staff accountable for their job performance through regular performance evaluations.
• Maintain awareness of documentation needed and retained in employee files.
• Ensure open lines of communication with staff, all departments, and upper management at all times via email, logbooks, meetings, etc., to ensure all needs of the hotel are met.
• Maintain a high level of cleanliness and safety in the work area.
• Adhere to all standards of operations, policies and procedures, manuals, training material, memos, and verbal instruction.
• Ensure that all equipment is maintained in good, safe working condition.
• Maintain an increased awareness of safety issues throughout the property.
• Keep abreast of safety and emergency procedures and OSHA requirements.
• Attend relevant meetings.
• Perform a multitude of different functions as needed to meet fluctuating operational demands and exceed customer expectations.

Requirements

• Two (2) years of related experience in hospitality or the service industry.
• High School diploma or general education degree (GED); College Degree preferred.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to speak the primary language(s) of the workplace.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of co-workers and sister property staff.
• Ability to create documents in Excel and Word.
• Ability to understand other computer programs (e.g., Property Management System).
• Ability to apply concepts of math including addition, subtraction, multiplication, division, and algebra, using whole numbers, common fractions, and decimals.

Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could contribute.

Benefits

• Medical, Dental, and Vision coverage.
• 401K with company match.
• Free room nights, discounted and Friends & Family room rates.
• Generous Paid Time Off.
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription.
• Discounts at various retailers (Apple, AT&T, Verizon, Headspace, and many more).