Housekeeping Inspector - DoubleTree by Hilton Billings, MT

About the Role

To maximize customer satisfaction by providing neat and clean customer rooms through the supervision, direction, and coordination of the housekeeper/room cleaners. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

Responsibilities

• Supervises room cleaners in the prompt and efficient housekeeping of customer rooms
• Ensures that all rooms have been cleaned by checking room cleaners worksheets at the end of the day – notifies front desk accordingly
• Supervises the completion of short notice requests for room changes
• Inspects all check out/stay over rooms after they are made up to ensure they are cleaned to Company standards
• Keeps record of room checkouts/stay overs, submits records to housekeeping every day
• Monitors quality of rooms by conducting and documenting inspections of cleaned rooms
• Prepares maintenance work orders in regard to replacement or repair of furniture, fixtures, etc.
• Ensures completion by following through on orders
• Checks the status of rooms on an ongoing basis and notifies room cleaners of any changes
• Checks VIP rooms and early morning make-up rooms
• Coordinates cleaning of guestrooms for proper prioritization of customer requests; VIP rooms, checkout rooms, expected check-out rooms, etc.
• Checks floor linen closets daily for cleanliness, adequate supplies and linen
• Assures carts are properly stored and vacuum cleaners are emptied at the end of each day
• Assists in quarterly inventory of all linen
• Ensures safety by assuring that all linen chutes are kept locked at all times
• Coordinates housekeeping work with related departments such as front desk, engineering, banquet services and room services
• Takes every opportunity to amaze the guests
• Ensures all guests are being treated in an efficient and courteous manner and that all Company standards are being applied
• Assists with the training and direction of new department associates
• Ensures all Housekeeping quality standards are complied with and that policies and procedures are consistently applied
• Coordinates activities with other hotel departments to facilitate increased levels of communication and guest satisfaction
• Assists in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectation

Requirements

• High School diploma /Secondary qualification or equivalent
• Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards

Qualifications

• Most work tasks are performed indoors with moderate, controlled temperature
• Walking and standing are required for close to 100% of the working day
• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis
• Must be able to lift up to 15 lbs on a regular and continuing basis
• Must be able to push and pull carts and equipment weighing up to 250 lbs on occasion
• Must be able to exert well-paced ability in limited space
• Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity
• Talking and hearing occur continuously when communicating with guests, supervisors, and subordinates
• Vision occurs continuously, with near vision and depth perception being the most common visual functions
• Requires manual dexterity to use and operate all necessary equipment
• Strong communication skills for interacting with guests and employees
• Reading and writing abilities are used often for paperwork, logging issues, complaints, requests, and updates
• Basic math skills are used frequently when handling cash or credit
• Problem-solving, reasoning, motivating, and training abilities are often used
• Ability to work a flexible schedule including nights, weekends, and/or holidays

Benefits

• Pay rate: $19.00 hourly
• Team-driven and values-based culture
• Medical, dental, and vision coverage
• Vacation & holiday pay
• Same-day pay available
• Employee Assistance Program
• Career growth opportunities and manager training program
• Reduced room rates throughout the portfolio
• Third-party perks (movie tickets, attractions, etc.)
• 401(k)
• Flexible spending account
• Life insurance
• Parental leave
• Referral program