Housekeeping Inspector

About Us

We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner locally to make a difference.

Responsibilities

• Help ensure the housekeeping staff maintains the cleanliness and overall appearance of guest rooms and surrounding corridors.
• Assist in cleaning rooms when needed.
• Accommodate every guest’s reasonable needs and requests with a courteous and pleasant response to create a comfortable and enjoyable stay.
• Provide innovative ways that align with our mission to be the best, most respected hotel company in America.
• Focus on ways to promote and engage in internal growth programs.
• Continuously exemplify and live by our Culture.
• Meet or exceed company goals and three metrics.
• Complete all required training.
• Adhere to all standard operating procedures and property-specific brand standards.
• Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests.
• Provide personalized, friendly service to every guest and associate.
• Hold the housekeeping staff to the highest possible standard of room cleanliness, ensuring a room is guest-ready before being released to the front desk for sale.
• Clean guest rooms and public areas when needed.
• Report any deficiency and equipment malfunctions in rooms and public areas to the maintenance department.
• Assist in making beds neatly with fresh linens, pick up trash from the floor and vacuum, and empty trash from waste cans.
• Ensure rooms are up to brand standards, including clean mirrors, wiped shelves, doorframes and furniture, dusted windowsills and baseboards, and properly arranged furniture.
• Ensure proper cleaning and disinfection of bathrooms; scrubbing basin, bathtub, toilet, and tile floor.
• Replenish appropriate supplies in rooms (glasses, stationery, soaps, shampoo, tissue, toilet paper, guest directories) and place clean towels on racks.
• Ensure clean hallway areas in front of rooms.
• Report to the Executive Housekeeper all rooms that are vacant and clean, and rooms that are occupied and clean.
• Report any discrepancies of furniture, equipment, and room condition.
• Be responsible for the security of guests, fellow associates, and hotel assets.
• Provide assistance when needed to fellow associates, guests, and other departments.

Requirements

• Keep confidential the business functions of the company, including financial status, customer/guest information, and employee issues.
• Be responsible for the safety and security of guests, fellow employees, and hotel assets.
• Have knowledge of the fire alarm system and evacuation procedures.
• Able to report to work for scheduled shifts.
• Able to communicate effectively in writing, verbally, and in person.
• Able to work a flexible schedule, including nights, weekends, and holidays.
• Be organized, honest, and work well with others.
• Maintain a clean and attractive work area, uniform, and person.
• Able to work with people from diverse cultures and backgrounds.
• Have the highest degree of integrity and live by the Golden Rule.
• Embody values of dedication, innovation, respect, excellence, community focus, and service.
• Able to bend, reach, kneel, push, and stretch, and lift and/or carry up to 30 pounds.
• Able to work for 8 hours and in restrictive spaces/environments.
• Have eyesight enabling both near and far vision.
• Be comfortable using a step stool or ladder.
• Able to use/lift arms for up to 8 hours.
• Have finger dexterity for operating equipment.
• Speak in a clear, understandable voice, hear at a basic level, and understand English.
• Able to write.

Benefits

• Paid Time Off
• Optional Health, Wellness, and Care benefits
• Health Reimbursement Program
• Flexible Spending Account
• Stay Discounts
• Optional Company-paid Life Insurance
• 401(k) and 401(k) matching
• Employee Assistance Program
• Several Voluntary and Supplemental Insurance Options
• Select Paid Holidays and One Personal Floating Holiday
• Loyalty Incentives and Other Unique Incentive Programs