Housekeeping Inspector

Responsibilities

• Perform cleaning and inspection of guest rooms, public areas, and back-of-house areas
• Ensure compliance with proper cleaning techniques, procedures, brand standards, and regulations
• Ensure proper use of cleaning equipment and supplies
• Promptly report maintenance problems to Engineering through proper channels
• Respond to guest requests, concerns, and problems to ensure guest satisfaction
• Arrive on time and work scheduled shifts in proper uniform
• Attend department meetings as scheduled
• Maintain a consistent professional and positive attitude when communicating with guests and associates
• Report incidents of guest dissatisfaction or matters of significance to manager/supervisor for corrective action
• Comply with all policies and procedures
• Practice safe work habits and comply with sanitary, safety, security, and emergency procedures
• Write shift reports, including incidents of theft, accidents, or injuries when assigned
• Check with manager/supervisor before leaving work area for any reason
• Perform special projects and other responsibilities as assigned
• Participate in task forces and committees as requested
• Perform any other duties/tasks as requested by management

Requirements

The Company may consider an equivalent combination of acceptable education and experience providing the knowledge, skills, and abilities cited below.

Qualifications

• High school education plus schooling in hospitality management, business, or related experience
• Two or more years of related experience
• Familiarity with hospitality industry practices preferred

Skills

• Knowledge of housekeeping principles and practices, including proper use of cleaning equipment and supplies
• Ability to compile facts/figures, identify, investigate, and resolve matters in a timely manner
• Ability to follow an appropriate course of action based on policies and procedures
• Ability to operate a computer, phone, and other office equipment
• Attention to detail with good organizational and efficient time management skills
• Consistent professional leadership with effective listening and communication skills
• Ability to work in a fast-paced environment, sometimes under pressure, while handling competing and changing priorities
• Ability to satisfy legal requirements for employment within the jurisdiction

Working Conditions & Physical Effort

• Physical work is a primary part of the job
• Work is normally performed in an interior hotel environment
• Job duties include speaking, listening, completing documents, processing requests, and operating office equipment (telephone, calculator, computer, copier, fax)
• Physical requirements include extended periods of standing and/or walking, bending, reaching, pulling, pushing, kneeling, and lifting up to 50 pounds
• Requires close vision with or without corrective lenses
• May be required to operate a motor vehicle