Housekeeping - Inspector

Omni Providence is a landmark hotel in Rhode Island, located in downtown Providence and attached to the Rhode Island Convention Center, Amica Mutual Pavilion, and Providence Place Mall. Guests enjoy walking access to historical sights and restaurants. Our culture fosters professional growth in a fun environment, with a strong emphasis on internal promotions and a diverse, globally influenced staff.

About the role

As a Housekeeping Inspector, you will ensure 4-Diamond cleanliness standards are met in guest rooms and public areas while supporting the housekeeping team.

Responsibilities

• Inspect the cleaning and servicing of guestrooms and public areas.
• Assign special projects as directed by the Director of Housekeeping.
• Report any needed repairs or discrepancies in guest rooms.
• Ensure Guest Room Attendants have appropriate supplies and linens.
• Assist in cleaning guest rooms when necessary.
• Process AM and PM room status reports.
• Ensure Guest Room Attendants’ linen carts and guest room floor linen closets are neat, organized, and fully stocked.
• Maintain supply cage stock, keeping it neat and clean at all times.
• Log completed guest rooms via the phone system.
• Prioritize inspection of VIP and check-out/vacated rooms.
• Maintain knowledge of hotel facilities and events.
• Ensure a safe and secure environment for guests and associates.
• Communicate professionally and positively with guests and associates.
• Report incidents of guest dissatisfaction or significant matters to management for corrective action.
• Comply with all hotel policies, safety, security, and emergency procedures.
• Write shift reports, including documentation of theft, accidents, or injuries.
• Check with manager/supervisor before leaving the work area.
• Perform special projects and other duties as assigned by management.

Requirements

• Ability to maintain 4-Diamond level cleanliness standards.
• Strong attention to detail with a sense of urgency.
• Ability to lift a minimum of 50 lbs and push or pull a minimum of 75 lbs.
• Ability to communicate via radio and phone as needed.
• Experience working with management on special projects.

Benefits

All associates receive the greatest benefit of “opportunity,” with a culture that encourages professional and personal growth. Full-time associates are also eligible for a complete benefits package.