Housekeeping Houseperson
Omni Hotels & Resorts · Atlanta, GA · 4 mo ago
ManagementFull-time
Houseperson Overview
This position ensures that assigned public space and guest room floors are kept fully stocked and clean while maintaining Omni standards and exceeding our guest expectations.
Responsibilities
- Ensures that assigned linen room closets are stocked at par.
- Empties GRAs carts linens and trash as needed.
- Assists to strip check out rooms of linen and removes trash.
- Assists taking in room dining dishes, tables and trays from the guestrooms and corridors to the service elevator landing.
- Keeps corridors on guest room floors clean and vacuumed.
- Sweeps, scrubs, mops hard surface floors on assigned section.
- Aids in deep cleaning and shampooing carpet and/or furniture.
- Maintains corridor cleanliness.
- Moves furniture upon request.
- Completes quarterly mattress flip project.
- Completes guest requests.
- Picks ups guest shoes to shine and delivers them back.
- Aids in the distribution of items to all guests rooms.
- Aids in Housekeeping inventories.
- Washes and places back in linen closets glassware and coffee cups.
- Aids GRAs with guestroom supplies.
- Ensures all linen is dropped in the linen chute in a timely matter.
- Takes soiled bedspreads, blankets, pillows, and other large bedding items to the Laundry to be washed.
- Turns in Lost and Found items found to Housekeeping Office before the end of the shift.
- Deposits trash and recycling to the trash and recycling dumpsters.
- Cleans up bio-hazard spills in guestrooms and public areas with proper safety gear.
- Reports missing or damaged items in the guestrooms or public areas to Supervisor
- Reports engineering issues to the Office Coordinator or Supervisor
- Encourages and builds mutual trust, respect and cooperation among co-workers.
- Treats co-workers fairly and equitably.
- Maintain a professional, neat and organized appearance according to Omni Boston Seaport standards.
- Respond swiftly and effectively in any emergency or safety situations.
- Ensure a safe working and guest environment to reduce the risk of injury or accident.
- Attend all required department trainings and meetings.
- Perform any other duties required by management.
Qualifications
- Excellent customer service and verbal communication skills.
- Maintain a professional business appearance, attitude, and performance.
- Ability to communicate effectively with fellow associates and guests in person or via a cellular telephone/radio.
- Prior housekeeping experience required or other relevant environmental services experience.
- Stand or walk for an extended period or for an entire work shift.
- Requires frequent bending, reaching overhead and squatting.
- Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.
- Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.
- Must be able to handle stressful and busy hotel operations.
- Ability to maintain a positive and professional demeanor and composure at all times.
- Must have the ability to work on time and when scheduled.
- Must have the ability to stand and/or walk for extended periods of time.
- Must meet standards of appearance and maintain a high level of personal hygiene at all time.
- Ability to communicate both verbally and in writing in English with guests, management, and co-workers.
Benefits
The Omni Atlanta Hotel at Centennial Park offers a fun, dynamic and exciting work environment, comprehensive training, and mentoring, along with the pride that comes from working for a company with a reputation of exceptional service. We embody a culture of respect, gratitude, and empowerment.
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