Housekeeping Houseperson

About the Role

Join Loews Nashville Hotel, a Tennessean Top Workplace, in a newly renovated luxury setting where iconic legacy meets modern elegance and Nashville soul. Located on West End, this role supports 341 upscale rooms, two dining venues, and 24,000 sq. ft. of premier event space.

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Our diverse and welcoming teams craft exceptional experiences in iconic destinations, fostering growth and belonging.

Responsibilities

• Clean all assigned public guest room areas of the hotel to maintain high standards of cleanliness and guest satisfaction.
• Promote good public relations and consistently maintain a friendly, positive attitude to ensure a positive guest experience.
• Report to work as scheduled, in proper uniform, adhering to company personal appearance standards.
• Follow and adhere to all Housekeeping Department policies and procedures.
• Use proper radio etiquette when communicating.
• Respond to, follow, and close HotSOS and other requests using Rexx/radio as assigned.
• Assist room attendants by emptying trash and soiled linen from housekeeping carts.
• Maintain cleanliness in public restrooms, hotel lobby levels, ashtrays, elevators, ice machine areas, stairwells, building entrances, and hallways.
• Handle guests with excellent guest relations skills.
• Clean back-of-the-house windows as needed and vacuum guest hallways daily.
• Use proper chemicals for cleaning as described by department procedures.
• Attend all scheduled departmental meetings.
• Perform duties in a timely and efficient manner.
• Maintain linen closets—clean, stock, and organize them.
• Bring trash to the compactor at the end of the day.
• Wash guest room glassware and deliver it to linen closets; bring dirty glassware to housekeeping at the end of the shift.
• Notify supervisors promptly of any problems or unusual matters of significance.
• Be polite, friendly, and helpful to guests, management, and fellow team members.
• Attend all appropriate hotel meetings and training sessions.
• Maintain cleanliness and excellent condition of equipment and work area.
• Execute emergency procedures in accordance with hotel standards.
• Comply with safety regulations, hotel policies, and recycling practices.
• Remain current with hotel information and changes.

Requirements

• Previous experience is an asset.
• Able to work as part of a dynamic, quality-driven team.
• Basic English language skills.
• Requires extensive standing, walking, lifting, and bending.
• Able to push, stand, stoop, bend, and lift items weighing up to 150 pounds repetitively during the entire shift.
• Able to work a flexible schedule, including weekends and holidays.
• Customer-service oriented with excellent hospitality skills.

Physical Demands

• On feet over 2/3 of the time.
• Walking over 2/3 of the time.
• Using hands to handle, feel, or point over 2/3 of the time.
• Stooping, kneeling, crouching, or crawling 1/3 of the time.
• Using listening and communication skills 2/3 of the time.
• Able to push, pull, and carry up to 150 lbs.
• Special vision requirements include:
  • Close vision (clear vision at 20 inches or less).
  • Distance vision (clear vision at 20 feet or more).
  • Peripheral vision (ability to observe an area up and down or left and right while eyes are fixed on a point).
  • Depth perception (three-dimensional vision, ability to judge distances and spatial relationships).

Benefits

• Competitive health & wellness benefits.
• 401(k) retirement plans with company match.
• Paid sick days, vacation, holidays, and paid bereavement.
• Pet insurance and paid pet bereavement.
• Free onsite parking and 50% off monthly bus passes.
• Complimentary meals in the Team Member Café while working.
• Community volunteer opportunities.
• Training & development opportunities and career growth.
• Tuition reimbursement.
• Team Member hotel discounts and other perks.

Benefits are subject to eligibility and may vary by position.