Housekeeping Guest Request Runner - Hilton Waikoloa Village

About the Role

Picture yourself brightening someone’s day. As a Housekeeping Guest Request Runner at Hilton Waikoloa Village, you’re not just delivering housekeeping items to guests—you’re spreading the light and warmth of hospitality by delivering memorable experiences that make every stay special. This 62-acre oceanfront resort on Hawaii’s scenic Kohala Coast combines cultural elements, relaxing amenities, and unique opportunities like marine wildlife encounters.

Responsibilities

• Deliver items with care: Promptly fulfill guest requests for items such as toiletries, pillows, towels, rollaways, and cribs.
• Provide professional shoe care: Retrieve, clean, shine, and return guest shoes with precision and attention to detail.
• Organize supplies: Maintain tidy, well-stocked housekeeping storerooms, closets, and offices to support daily operations.
• Handle guest amenities: Set up and store rollaways, cribs, and other amenities to ensure readiness and cleanliness for future use.

Qualifications

At Hilton, our Core Values define what it takes to succeed and guide the qualities we look for in every Team Member:

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture. At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Benefits

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing with unmatched perks and benefits, including:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program.
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), invest in Hilton shares at a 15% discount to help build your financial future.
• Paid parental leave – Eligible Team Members receive paid leave, including partners and adoptive parents.
• Personalized caregiving support – Access dedicated caregiving concierge services to navigate caregiving for yourself and your loved ones.
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical and emotional support.
• Mental health resources – Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP).
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most.
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered.
• Financial security for your future – Our retirement plans make it easier to save for what’s next.

Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Pay

Hourly pay range: $22.07 to $24.52.

Schedule

Full-time position with shifts varying from 5:00 am to 2:00 am. Weekends and holidays are required.