Housekeeping Coordinator

About the Role

The Housekeeping Coordinator acts as the main point of contact in the Housekeeping Operation. This role assigns rooms to Room Attendants, dispatches Houseman and Runners on requests, and supports the overall day-to-day efficiency of the Housekeeping Operation.

Responsibilities

• Record every telephone call in a logbook/database noting the action taken, who is responsible, and whom the call was received by.
• Handle guest requests for the Laundry/Valet Department.
• Communicate guest requests to team members to ensure guest satisfaction.
• Organize the Housekeeping office, ensure files are updated, make photocopies, word processing, and other administrative tasks.
• Maintain key inventory to ensure all section keys/master keys are accounted for; report any missing keys to the most senior Housekeeping Manager on duty and notify the Security Department immediately.
• Track all guest-related items by monitoring an in-house guest list, rollaway/crib report, and check-out list from the Property Management System.
• Monitor the number of rooms being released, assign sections to team members, and assign keys.
• Maintain lost and found logbook/database, run discrepancy reports, and record all engineering deficiencies in the Hotsos application.
• Participate in regular staff meetings to keep employees informed of hotel policies and changes, and ways to increase guest satisfaction and service standards.

Requirements

• 1+ years of experience in the housekeeping department or Rooms division preferred.
• Working knowledge of computers and systems; experience with Opera preferred.
• Ability to multitask and prioritize is essential.
• Direct contact with employees and guests requires good communication skills.
• Fluency in English is required; bilingual in Spanish preferred.
• Current work authorization in the United States.

Benefits

• Medical, Dental, and Life Insurance.
• Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide.
• Employee Cafeteria available for meals.
• 401k participation with company matching program.
• Winter Season Lifestyle Benefit Merchant Pass Available.
• Opportunities for development and career advancement, including task force opportunities during low season.
• Employee engagement at all levels; your thoughts and ideas are heard and actioned.

Pay

Hourly Wage: $24.86 per hour.

Schedule

This is a full-time position. A successful candidate will have a flexible schedule, and the ability to work morning, afternoon, and evening shifts, weekends, and holidays.