Housekeeping Coordinator

About the Role

Join Accor, a global leader in responsible hospitality with over 45 brands, 5,600 hotels, and 10,000 restaurants across 110 countries. As a Heartist®, you’ll work in a supportive environment that values growth, recognition, and meaningful experiences for guests, colleagues, and the planet.

Responsibilities

• Records and collects all keys and papers held within the Housekeeping Office.
• Ensures the sorting of all daily activity reports in the Housekeeping Office.
• Protects the privacy and security of guests and co-workers.
• Answers phone calls promptly, following proper telephone etiquette and standards.
• Records all incoming calls, ensures messages are disseminated, and follows up accordingly.
• Handles all Lost & Found issues—receiving, recording, storage, claiming, and clearing.
• Updates and maintains all housekeeping files.
• Updates and prints the room discrepancy report from the Opera system in the morning and afternoon, submitting copies to Accounts and Front Office.
• Arranges baby-sitting for guests and prepares attendance sheets for monthly payroll.
• Maintains cleanliness and tidiness of the Housekeeping Office.
• Clears outdated reports monthly based on hotel record-keeping standards.
• Supports co-workers with dignity and respect.
• Protects company tools, equipment, and assets in accordance with policies.
• Ensures uniform, nametag, and personal appearance meet professional and hygienic standards.
• Participates in environmental sustainability efforts, including waste reduction, chemical safety, and resource conservation.
• Carries out responsibilities related to quality management systems at the facility.
• Performs additional duties assigned by managers or hotel management.

Requirements

• Education: At least a high school or vocational diploma.
• Experience: Minimum 1 year in a related field.
• Foreign Language: Not required.
• Courses and Training: Prior attendance in relevant courses or seminars is a plus.
• Computer Literacy: Not required.

Skills

• Adaptability/Flexibility
• Stress Tolerance