Housekeeping

Benefits

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retail Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!
• Public Service Loan Forgiveness (PSLF) qualifying agency

Duties and Responsibilities

• Cook up to 100% of the time
• Coordinate the laundering of all motel linens to ensure a daily supply of fresh bedding for guests.
• Assist with collecting and sorting motel donations for facility and guest use, maintaining professional, respectful, and gracious interactions with donors at all times.
• Perform basic cleaning of guest rooms, common areas, and offices, including: sweeping, mopping, cleaning toilets/showers/sinks, emptying trash, managing biohazards, cleaning mirrors, wiping counters, changing linens, and maintaining all areas to established standards.
• Perform daily restroom maintenance to ensure cleanliness, full stocking, and operational function by identifying needs, restocking supplies, and collaborating with management and maintenance staff.
• Conduct continuous rounds of motel property to ensure safe operation and respond appropriately to any issues when needed.
• Engage frequently with guests, staff, volunteers, and visitors in a professional manner.
• Address and respond promptly to the needs of guests, staff, volunteers, and visitors.
• Perform comprehensive floor care and maintenance, including cleaning, preparing, stripping, scraping, waxing, buffing, and resurfacing.
• Vacuum all areas, including offices, hallways, conference rooms, common areas, and guest rooms.
• Clean interior and exterior windows as required.
• Report necessary repairs to the maintenance team and motel management.
• Monitor and respond to inappropriate behavior by enforcing rules, regulating guest actions, and requesting staff assistance when necessary.
• Report any illicit activity to security or designated staff, providing oversight to help prevent theft, smoking, and other negative behaviors.
• Report all incidents of damage, theft, or other issues to appropriate supervisors or department heads.
• Attend mandatory agency trainings, including Trauma-Informed Care, Housing Focused, De-escalation, Suicide Prevention, CPR, and more.
• Participate in emergency drills and environmental safety activities, as required.
• Follow all agency protocols for security, safety, and sanitation to maintain a clean and secure environment for guests and staff.

Qualifications

• Experience working with diverse and/or vulnerable populations is preferred.
• A high school diploma or GED preferred.
• Previous housekeeping, custodial, or service industry experience preferred.

Skills and Expectations

• Ability to work independently and use sound judgment to make decisions.
• Willingness to have conversations with clients about housing.
• Motivated to ensure a positive environment and satisfaction for guests and staff.
• Consistently follow all safety practices and procedures while having a safety-conscious mindset.
• Effectively prioritize and manage multiple tasks in a fast-paced environment.
• Ability to handle minor complaints, suggestions, and feedback from guests and staff in a calm, professional, and respectful manner.
• Ability to remain focused on the job while dealing with interruptions from guests and/or other employee contact.
• Ability to employ creative solutions and good judgment to address challenges promptly.
• Strong interpersonal skills and ability to work with diverse populations.
• Provide thoughtful and attentive customer service by communicating clearly and handling difficult situations with professionalism, patience, and empathy.
• Use basic computer programs (email, spreadsheets, and more) and have basic computer skills.
• Ability to accept supervision, direction, and feedback with openness.
• Be reliable, dependable, and consistent in attendance.

Physical and Equipment Requirements

• Ability to lift and move heavy items and equipment up to 50 pounds.
• Ability to sit, stand, and move for at least an hour at a time or more.
• Ability to bend, squat, kneel, twist, push, and pull to perform job functions.
• Ability to use stairs or steps.
• Ability to safely climb stairs, ladders, and step stools.
• Wear OSHA-required protective gear for safety.