Housekeeping Associate | Homewood Suites, Lincolnshire

Responsibilities

• Cleaning guestrooms according to company standards.
• Assisting guests by providing friendly, courteous and professional service, including adherence to health regulations to ensure guest satisfaction.
• Ensuring necessary amenities and supplies are in guest rooms.
• Ensuring cart, linen, rooms, and equipment are clean and in working order.
• Being accountable for guest satisfaction as it pertains to housekeeping service at the property.
• Assisting and responding to requests in a positive and timely manner while providing the highest level of quality service to the guest.
• Working as a team player and actively contributing to the efforts of other departments as necessary.
• Understanding and following the company guest service recovery program.
• Understanding and following company lost and found procedures.
• Ensuring a clean and safe work area in compliance with company, brand, local, state and federal regulations.
• Inspecting rooms for maintenance needs and reporting any maintenance service issues.
• Being knowledgeable on the safe use of chemicals utilized within the housekeeping department.
• Following all company procedures for guest/employee incidents.
• Being knowledgeable of hotel emergency procedures.
• Producing required volume of work by planning, organizing and prioritizing work duties.
• Adhering to the company attendance policy, grooming and appearance standards, and general work rules and department procedures.
• Attending all required department and hotel meetings.

Requirements

• High school diploma or GED preferred.
• Ability to lift, push and pull up to 50 pounds consistently throughout the shift.
• Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods.

Qualifications

• Housekeeping/laundry experience preferred.

Skills

• Attention to detail.
• Customer focused.
• Ability to perform job duties in a fast‑paced environment.
• Maintains predictable and reliable attendance.

Pay

$17.50 - $18.50 per hour