Housekeeping Assistant Supervisor

About the role

We are looking for a hands-on Housekeeping Assistant Supervisor who blends custodial knowledge with management capabilities. You will take personal accountability for the cleanliness of each guest room and set a good example for your team. Excellent communication skills are essential, as you will work with multiple departments to ensure guest satisfaction. This position may require flexible scheduling availability.

Responsibilities

• Provide basic housekeeping duties including changing sheets, arranging towels, restocking toilet supplies, vacuuming, dusting, cleaning, and rearranging rooms after guest check-out
• Deliver linens to the laundry department
• Inspect rooms and public spaces daily to ensure they meet brand and IHM standards
• Train new housekeeping staff on guest service guarantees and service standards
• Participate in preventative maintenance programs
• Monitor and restock consumables on housekeeping carts
• Notify supervisors of any damages, deficits, or disturbances
• Communicate with the maintenance team regarding reported maintenance requests
• Coordinate with the front desk team to confirm rooms ready for new arrivals

Requirements

• Highly motivated team player with strong initiative and a desire for achievement
• Effective problem-solving skills, including anticipating, preventing, identifying, and resolving workplace issues
• Ability to work well in stressful situations
• Approachable and available to guests while providing excellent service

Physical Demands

• Regularly stand, sit, or walk for extended periods
• Lift and/or move up to 10 pounds regularly and up to 25 pounds frequently

Scheduled hours vary based on guest occupancy, season, staffing, and other factors. Island Hospitality cannot guarantee a specific number of work hours per week.

Training

Island Hospitality offers a formalized training and development program, providing a clear path for career growth in the hospitality industry. New team members can build on prior experience and access tools and resources for further advancement.

Benefits

• Healthcare including Medical, Dental, and Vision Insurance
• HSA & FSA plans, including Dependent Care FSA
• Identity Theft Protection Insurance
• Commuter benefits (transit & parking)
• Pet Insurance
• PTO and payroll incentives for annual wellness exams
• Employee Assistance Program (wellness subscriptions for gyms, financial planning, counseling, and legal services)
• Paid Sick and Vacation Time
• Family Leave
• 401(k) Retirement Plan with 100% match up to 3% of salary and 50% match on the next 2% (fully vested upon first contribution)
• Incentive-based bonus program
• Free room nights at company hotels and employee discounts within your hotel brand
• Discounts for friends and family within your hotel brand
• Team member recognition and bonuses
• Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
• Career growth opportunities through in-house training programs
• Referral bonus program for any company location