Housekeeping and Laundry Manager

About the role

It's fun to work in a company where people truly BELIEVE in what they're doing! Our intention is to have employees who are passionate about making their personal mission statement come to life each day at work! Be it through providing healing, eradicating loneliness, contributing to efficiencies, streamlining processes, being dependable, sparking creativity or something else, the demonstration of HOW you do your job is just as important as WHAT you do in your job. Alongside our valued employees, we are making a difference throughout the state of Ohio in the lives of those that need healthcare or those embracing the next chapter of their lives. Sustained members of our team demonstrate accountable behavior and share our values of customer service, innovation, integrity, inclusion, financial stewardship, leadership and care. The Housekeeping and Laundry Manager plans, organizes, develops, and directs the overall operation of the Housekeeping and Laundry Department in accordance with company standards and federal, state, and local standards, guidelines, and regulations that govern the life plan community to ensure that it is maintained in a clean, safe, and comfortable manner.

Responsibilities

• Operations Management (40%): Plans, organizes, develops, and directs the housekeeping and laundry activities; manages housekeeping functions including cleaning, washing, dusting, sweeping, vacuuming, and mopping to ensure a clean and safe environment; manages laundry functions including collection, laundering, redistribution, and inventory of linens and resident laundry to ensure adequate supply; coordinates services with other departments (Culinary, Housekeeping, Laundry, Maintenance, Therapy, Activities and Social Services) for continuity of care; develops and maintains housekeeping and laundry policies and procedures; may serve as a working supervisor when needed.
• Quality, Compliance, and Risk Management (30%): Ensures housekeeping and laundry functions are maintained safely for resident comfort by maintaining necessary equipment and supplies; inspects work areas and equipment at least weekly; assists with identifying, evaluating, and classifying routine and job-related functions involving potential exposure to blood/body fluids; reviews, develops, and implements a plan of correction for deficiencies noted during quality assurance and state/city survey inspections; serves on committees (including Safety Committee) and attends meetings providing reports; maintains confidentiality of resident information.
• People Management and Development (10%): Directly or indirectly manages all Housekeeping and Laundry Department staff; fosters positive work environment; interviews, selects, and orients new direct reports; defines, establishes, and promotes performance expectations; evaluates job performance per company policy and provides developmental guidance; monitors accountability per Employee Handbook; documents and engages employees not observing requirements; works with HR when further documentation/intervention needed; participates in development, planning, scheduling, conducting, and monitoring of in-service training, on-the-job training, and orientation programs; ensures sufficient staffing plan for absences/vacancies; responds timely to staff questions, requests, and work product.
• Customer Relations and Service Management (10%): Listens and responds to needs of residents and staff; reviews and responds to complaints and grievances; ensures resident personal and private property rights are followed by maintenance staff.
• Financial and Asset/Materials Management (10%): Assists in development of departmental operational and capital budget and maintains operations within budget; takes appropriate actions to ensure physical assets are properly maintained per company standards; provides input for capital project priorities for the year.
• Perform all other duties as assigned.

Qualifications

• Education: High school diploma or equivalent required; Bachelor's degree in a related field preferred; Certified Executive Housekeeper designation from IEHA preferred; Certified Laundry and Linen Management (