Housekeeping Aide

About the role

The Housekeeping Aide cleans and maintains all corridors, vending areas, elevators, landings, and service areas on guest room floors, ensuring the hotel's standards of cleanliness. They provide linen supplies for Room Attendants, stock floor closets, and deliver or retrieve items requested by guests and the Floor Supervisor.

Potential career paths include Housekeeping Supervisor, Housekeeping Manager, Operations Manager, Assistant General Manager, General Manager, and Area Vice President of Operations.

Responsibilities

• Check assigned floor closets and complete linen requisition to replenish linen supplies.
• Stock linen carts with linen and supplies; transport to appropriate floor closets and stock according to diagram.
• Maintain cleanliness and organization of floor closets; remove trash, wipe down shelves/counters, sweep and wax floors, and remove non-floor closet items to proper storage areas.
• Remove all dirty linen from assigned Room Attendant's carts and closets and place in laundry chute.
• Remove all dirty glassware from assigned Room Attendants' carts and closets; transport to Stewarding and return clean, capped glasses to floor closets in racks.
• Clean designated areas with proper chemicals, tools, and equipment.
• Wipe down all surfaces of vending machines, ice machines, laundry machines/counters/shelves.
• Ensure nothing is stored in stairwells.
• Transport any Room Service trays/items in guest hallways to service elevator landings.
• Check under furniture for debris and remove if present.
• Inspect condition of all furniture for tears, rips, and stains; report damages to Supervisor.
• Dust and polish all woodwork; remove dust, debris, and foreign particles from upholstered furniture, including crevices and under cushions.
• Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, and air vents.
• Clean all lamps, light fixtures, and light switches; check for proper working condition.
• Remove dust, spots, and smears from windows, frames, and ledges; wash windows as assigned.
• Remove dust, grease, and smears from house/public phones and reposition properly.
• Remove dust on drapes weekly and realign to correct position daily.
• Inspect condition of planters and plants; remove debris and polish planters.
• Remove dust, dirt, marks, and fingerprints from doors and door frames.
• Remove stains, scuff marks, and dust from baseboards, ledges, and corners.
• Polish all brass surfaces.
• Empty trash containers, ashtrays, and ash urns in public areas; remove trash, debris, and cobwebs from balconies/patios.
• Empty vacuum cleaner bags, replace, and clean machines.
• Provide timely delivery of any items requested by guests; retrieve items from guest rooms and return to proper storage areas.
• Transport guest laundry and dry cleaning to correct guest rooms.
• Handle guest requests for shoeshines as assigned; retrieve shoes from guest room, shine shoes, and return to guest room.
• Report any damages or maintenance problems to the Supervisor.
• Turn over any lost and found items to the Supervisor.
• Ensure security of guest room access and hotel property.
• Make up cribs and rollaway beds; transport to designated rooms.
• Turn mattress and box springs according to rotation schedule.
• Stock Housekeeping department supplies.
• Assist Lobby Attendant as assigned.

Requirements

• Some high school education preferred.
• No prior experience required.