Housekeeper/Room Attendant- Holiday Inn Express Morehead, Kentucky

About the role

To provide and maintain clean and comfortable guest rooms to ensure high levels of guest satisfaction. Also provide friendly and courteous service to each and every guest you come in contact with.

The hotel business operates seven days a week, 24 hours a day. Due to this, it may be necessary to move associates from their accustomed shifts to conform to the demands of the hotel and our guests. In addition, this is the hospitality business and a hospitality service atmosphere must be projected at all times. Upon employment, all employees are required to fully comply with all rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate hotel rules and regulations will be subjected to disciplinary action, up to and including termination of employment.

Responsibilities

• Pick-up room reports and keys to assigned areas daily.
• All keys must be signed out at the start of your shift and signed in at the end of your shift in the key control log.
• Proceed to the laundry area to pick-up your assigned cart and necessary supplies which will be handed out by your supervisor.
• Always be careful not to make excessive noise in the guest room areas.
• You never know when you may disturb a guest, and this applies at any time during the day or night while you are on the floor.
• Check-outs will be done first. The only exception to this is a special request.
• Report all rooms listed as “do not disturb” to your superior for approval.