Housekeeper - PM - Twin Farms

About the role

Housekeepers care for and prepare guest rooms and common areas to the service standards and expectations of Twin Farms. From room make-ups and turndowns to full room turnovers, this role requires strong attention to detail, efficiency, and pride in presentation.

Responsibilities

• Daily preparation: inventory check and loading of supplies for the shift
• Room make-up / turndown service: remove trash and laundry; sanitize and clean bathrooms, fixtures, mirrors, and eating areas; dust; vacuum; make beds; replenish amenities (firewood, toiletries, etc.); reset fireplaces as needed
• Room turnovers: prepare rooms for guest check-in, including stripping and making beds with fresh linens, cleaning bathrooms, vacuuming, dusting, and restocking amenities
• Common area upkeep: maintain cleanliness and presentation of common areas
• Laundry support (as needed): gather and transport linens and laundry; load machines, fold, store, and deliver items as required
• Closet restocking: inventory and restock housekeeping closets with linens and amenities
• Department space upkeep: maintain laundry building, bathrooms, break rooms, and office areas
• Vehicle use: operate a company vehicle carefully; ensure vehicles are cleared of supplies and refuse at the end of each shift
• Efficiency and accuracy: complete work thoroughly and on time while maintaining service standards
• Reporting: observe and report maintenance issues, missing inventory, or damage
• Other duties: assist with additional tasks as assigned

Physical Requirements

• Stand and walk for extended periods throughout the shift
• Frequently bend, stoop, kneel, reach, twist, and perform repetitive hand and upper-body movements associated with cleaning, bed-making, vacuuming, and handling linens
• Regularly lift and carry items weighing up to 30 pounds
• Occasionally lift or handle items weighing up to 50 pounds, with assistance or appropriate equipment when needed
• Regularly climb and descend stairs while carrying linens, amenities, cleaning supplies, firewood, and other items weighing approximately 20–30 pounds
• Push and pull housekeeping carts, linen carts, vacuums, and other equipment
• Transport laundry, supplies, amenities, and other materials between guest accommodations and department areas
• Work throughout multiple buildings and guest accommodations across the property
• Safely perform repetitive physical tasks throughout the shift

Qualifications

• Strong attention to detail and commitment to luxury service standards
• Positive, “can-do” attitude and pride in maintaining an exceptional guest environment
• Able to work independently with minimal supervision and strong follow-through
• Team-oriented and comfortable collaborating with other departments
• Clear and professional communication
• Comfortable with infrequent use of cleaning supplies and chemicals
• Safety-minded and attentive to safe work practices
• Professional presentation and a guest-ready demeanor during occasional guest interaction
• Good judgment, discretion, and the ability to work calmly in a high-expectation environment
• Flexibility in schedule as business needs change; holiday and peak-period availability is typical
• Reliable attendance and punctuality

Benefits

• Health, dental, and vision insurance with employer contributions
• Complimentary life insurance
• 401(k) retirement plan with employer match
• Paid vacation, holidays, and sick time
• Employee Assistance Program (EAP) with confidential support and resources
• Relocation and travel assistance for select roles
• Daily staff meal
• Training, professional development, and tuition assistance
• Employee referral bonuses
• Exclusive dining and lodging privileges