Housekeeper - Hyatt Place Austin Airport - Austin, TX

About the Role

Cleans and prepares guest rooms and public areas by meeting established standards of cleanliness and propriety to assure guest satisfaction and maximize revenues. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

Responsibilities

• Retrieves items from shelves and storerooms, sets up cleaning cart with supplies, and maintains carts and storerooms in a clean and orderly fashion.
• Cleans and wipes windows, doors, walls, closets, and fixtures in rooms, public areas, and hallways, often using ladders or stools to reach high areas.
• Washes shower walls and tubs, cleans toilets and stall walls, wipes exposed pipes, cleans mirrors, sinks, and walls to maintain sanitary guest and public restrooms.
• Replaces towels, soaps, and all room amenities; restocks literature removed or soiled by previous guests.
• Washes all hard floor areas by hand to remove dirt and soiled areas.
• Dusts and polishes all furniture, fixtures, and wall hangings, including using a duster to reach vents and ceiling corners.
• Strips beds of all linen, remakes with fresh linen, and checks bedspreads, blankets, and bed pads for cleanliness.
• Lifts mattresses to check for soil between mattresses and under beds.
• Checks closets for cleanliness, wipes closet doors and handles, and restocks guest room supplies such as hangers, extra blankets, and pillows.
• Vacuums rooms, public areas, and hallways, operating vacuums weighing up to 25 lbs., and moves heavy furniture to clean entire carpeted areas.
• Inspects all door and window locks to ensure they are in working order and alerts management to any unsecured or unsafe situations.
• Inspects all room equipment (TV, lights/lamps, faucets, radios) to ensure proper working order and reports deficiencies in writing to the Executive Housekeeper.
• Secures and maintains custody of equipment, keys, and supplies at all times.
• Assists the laundry department by retrieving soiled linen, sorting laundry, operating industrial washers, dryers, and pressers, and distributing cleaned linen.
• Cleans patio/balcony areas by sweeping or hosing floors, wiping furniture and fixtures, and cleaning doors and windows.
• Provides assistance to other employees and departments to contribute to overall hotel performance.
• Maintains a friendly, cheerful, and courteous demeanor at all times.
• Performs other duties as assigned or deemed necessary by management.

Requirements

• High School diploma, secondary qualification, or equivalent.
• Experience with Marriott, Hilton, IHG, Wyndham, or similar cleaning standards.
• Basic knowledge of general cleaning principles, use of cleaning products, and operation of standard cleaning equipment.
• Vision ability to see minute debris and dirt in poorly lit areas and to read written instructions and computer print-outs.
• Upper body strength to lift up to 50 lbs. continually throughout an 8-hour shift.
• Finger, hand, and upper body dexterity to push, pull, and move levers, equipment, and furniture.
• Ability to work with arms raised above head throughout an 8-hour shift.
• Ability to maneuver a fully loaded maid cart, weighing up to 50 lbs., through hallways and into/out of closets.

Skills

• Strong communication skills for interacting with guests and employees.
• Reading and writing abilities for completing paperwork and logging issues or requests.
• Problem-solving, reasoning, motivating, and training abilities.
• Passion for people and service.

Benefits

• Medical, dental, and vision coverage.
• Vacation and holiday pay.
• Same-day pay available.
• Employee Assistance Program.
• Career growth opportunities and manager training program.
• Reduced room rates throughout the portfolio.
• Third-party perks (movie tickets, attractions, etc.).
• 401(k) retirement plan.
• Flexible spending account.
• Life insurance.
• Parental leave.
• Referral program.

Material/Equipment Used

• Basic residential cleaning equipment (vacuums, floor buffers, carpet cleaning equipment).
• Cleaning cart.
• Ladder/stepping stool.
• Commercial washers, dryers, and pressers.

Work Environment

• Prolonged strenuous physical activity in an indoor, climate-controlled environment.
• Exposure to hazardous chemicals on a continual basis.
• Excessive heat and humidity in laundry areas.