Housekeeper

The Role

The Lead Room Attendant reports to the Hotel Manager while providing some insight to the Director of Hospitality or General Manager, working together to deliver remarkable service throughout all aspects of the department. A large degree of care is needed to support the Housekeeping department, while collaboration is needed to work in tandem with other departments. The Lead Room Attendant helps lead the team using a collaborative approach as they know that the ability to act as a soldier is as critical as being a general.

What You Will Do

• Reinforce the company's ideologies to ensure the experiences of genuine hospitality, intuitive service and collaboration are implemented and modeled
• Ensure a sense of belonging for teammates by upholding the company’s values and guidelines for a respectful workplace and developing and environment where diversity, equity and inclusion is celebrated
• Demonstrate and uphold behaviors outlined within the Teammates Handbook
• Demonstrate a positive work ethic and attitude
• Consistently guide and monitor business ethics, ensuring good business practices
• Demonstrate passion and an aptitude for all aspects of a guest’s experience, coaching your team to handle all guest interactions with the highest level of hospitality and professionalism, encouraging your team to find creative solutions in order accommodate guest requests whenever possible
• Observe conditions of all physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye
• Work in collaboration with other operating divisions and any third-party vendors to execute detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures and equipment throughout the hotel
• Assist with and help coach your team to complete the necessary activities for the day, such as inspecting rooms, cleaning guest rooms or stocking supplies, to ensure standards are achieved and associates feel supported and valued to exceed guests’ needs
• Be knowledgeable in all matters related to the safety, security, satisfaction and well-being of hotel guests and teammates, responding swiftly and effectively in any hotel emergency or safety situations
• Foster open lines of communication within the department
• Provide ongoing coaching and feedback to teammates to develop their skill set, fostering an environment of continuous growth
• Perform other job-related duties as requested

What You Will Need

• (1) one year of Hospitality-related experience, preferably within Housekeeping
• Proficiency in the English language in reading, writing and verbal communication; Spanish language skills are a plus
• Adaptable interpersonal communication skills to address all employee levels of the hotel
• Intermediate skills in Microsoft Excel and Word to create/update spreadsheets
• The ability to work varying schedules that includes days with varying out times, weekends and holidays

Physical Demands

• Occasionally lift and/or move up to 50 pounds
• Sit and use hands
• Reach with hands and arms
• Sometimes engage in physical activity involving moving mechanical parts
• Exposure to noise level in the work environment is usually quiet

Work Environment

• Occasionally exposed to moving mechanical parts

Where Timeless Elegance Meets Contemporary Comfort

At The Aldenburg Hotel, we offer more than a stay. We deliver a refined experience shaped by thoughtful service, elevated design, and a deep sense of place. Our boutique property blends classic architecture with modern luxury, creating a setting where every detail is intentional and every guest feels genuinely cared for.

Why The Aldenburg?

• Distinctive Setting: Work in a beautifully curated space that balances historic character with contemporary sophistication
• Personalized Hospitality: As a boutique hotel, every team member plays a meaningful role in shaping memorable guest experiences
• Service with Intention: We believe great hospitality is intuitive, genuine, and rooted in human connection
• Elevated Culture: Our team thrives on collaboration, creativity, and a shared commitment to excellence

Who You Are

You bring a service-first mindset and a natural ability to connect with people. You notice the details others miss and take pride in creating moments that guests remember long after they leave. Whether you have a passion for hospitality, design, food and beverage, or local culture, you are ready to contribute to an experience that feels both polished and personal.